CRM Consultant

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

We are excited to offer you the opportunity to join our Business Digital Organisation as a CRM Specialist!

As our CRM Consultant, you will be responsible for:

• Sales process management including: design, harmonisation and implementation. You will also actively participate in S/4 HANA roll out projects.
• Analysing and inputting sales related insights into relevant IT work packages, as well as working with the sales organisations to implement defined work-packages with an internal development partner.
• Consulting with the worldwide sales organisation and business units regarding integration and onboarding of new master data processes and applications in a supportive manner.
• In addition, you will regularly interface with the Development Operations team and work closely with other CRM, SAP and ERP specialists on continuous improvement.
• You will be expected to actively communicate and align with worldwide stakeholders to gain buy-in and manage change effectively.
• You will be a part of a cross functional team in an international environment, this will come with occasional business trips (~20%).

Interested? Upload your CV today!

Our ideal candidate should:

• Have a bachelor degree in the area of Business Administration, IT or comparable qualifications.
• Have broad experience in the consulting or trade industry with a focus on sales process areas. 
• Have relevant IT experience in both SAP R/3 and SAP S/4 HANA. 
• Have CRM process know-how (e.g. SAP or Microsoft D365).
• Be a strong team player with an ability to adapt to a fast-paced environment.
• Have strong presentation and coordination skills.
• Have very good language skills in English (written and spoken), German is a plus.

Deadline for Applications: 31 January 2025
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01 April 2025
Please note that this date is advisory and can be flexible within reason.

Working Hours: 37 hours per week – standard working pattern of 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 Friday with a 1-hour lunchbreak.

Working with us comes with the following benefits:

• Hybrid working options available
• 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
• Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
• Enhanced pension contributions
• Access to the Perkbox and My Benefits platforms giving access to discounts, group income pro-tection and death in service benefits
• Employee Assistance Programme and Virtual GP benefit
• Discounts on products from across the Bosch Group
• Subsidised onsite café and canteen
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes
• Networking opportunities across Bosch UK including a mentoring programme
• And more!