Payment Operations Specialist (Exceptions Team)

The Role

We are looking for a Payment Operations Specialist to innovate, win, and grow with us in Portsmouth, NH/Hybrid.

The Paymode Payment Operations Specialist on the Payment Exceptions team plays a critical role processing credit and debit returns, NOCs, reversals, debit requests, canceled payments, and other payment exceptions on behalf of our Clients.

This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage any and all resources required to effectively and efficiently complete payment exceptions. 

How you’ll contribute:

• Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs 

• Utilize your knowledge of ACH payments and Notifications of Change (NOCs) to effectively assist Clients in resolving payment processing issues 

• Collaborate with team members on innovation, process improvements, and problem-solving 

• Utilize your organization and Excel skills to track all Client payments and ensure they are resolved to the beneficiaries within provided SLAs 

• Run SQL queries to review and research payments 

• Provide succinct and clear communication internally and externally while collaborating with others to resolve Client payment or banking issues 

• Cross-train with other team members to provide operational support for other daily tasks and assist when needed 

If you have the attributes, skills, and experience listed below, we want to hear from you! 

• 1-2+ years of prior experience in Treasury, Cash Management, Operations, Collections or Banking 
• Proficiency in utilizing the Microsoft Office Suite, especially Excel (Functions, V-LookUps, Formulas, etc.)
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks  
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates 
• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new   
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight  
• Strong communication (verbal/written) and customer service skills   
• Ability to perform self-guided research using a variety of internal tools and email  
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties  
• Be ready and willing to adapt to positive change in a dynamic, growing environment 
• Bachelor’s Degree in Accounting, Finance, or Economics or other financial-focused field preferred