Housing Assistance Coordinator I

Under general supervision, the Housing Assistance Coordinator I will maintain high occupancy levels for BHP’s Housing Choice Voucher Program by maintaining a case load of active participants and processing all actions associated with the life of a participant – from briefing/issuance of voucher, lease up of voucher, all recertifications, conducting inspections, and termination from the program.

HIRING RANGE AND BENEFITS:

Hiring Range: $21 - $24/ hour DOQ

Applications will be accepted through January 31, 2025

What it’s like to work with us:

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Five paid Summer Fridays off (if applicable)
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

ESSENTIAL JOB FUNCTIONS:

1.      Maintains high occupancy levels for the Housing Choice Program by performing daily operational tasks for a voucher case load consisting of approximately 200 tenant-based vouchers:

• Audits applicant files within 3 days of receipt, to ensure program eligibility in accordance with BHP Admin Plan and HUD 24 CFR.
• Schedules and conducts briefings within 10 business days of receipt of the file.
• Processes regularly scheduled recertifications, with the goal of providing the participant with 45-day advance notice of any change in rent portions.
• Performs complex calculation of sources of income and assets.
• Calculates rent and housing assistance payments and ensures 100% accuracy on all work.
• Conducts inspections.
• Submits 50058s to HUD’s PIC/HIP system on time as per HUD timeframes and ensures acceptance into the PIC/HIP system of all records, corrects errors if needed.
• Initiates and documents repayment agreements.
• Maintains tickler files for recertifications and re-inspections.
• Performing daily computer data entry and correspondence with clients and landlords.
• Can follow due process as contained in BHP Admin Plan and HUD 24 CFR and maintain proper documentation of such in file, to ensure program compliance and facilitate Participant Termination for Non-Compliance, when applicable.

2.    Works with local private landlords in securing and maintaining housing opportunities:

• Conducting landlord outreach opportunities and activities
• Executing HAP contracts with landlords
• Ensuring correct, accurate and timely processing of HAP payments to landlords
• Addressing complaints and issues brought by the landlord.
• Working with landlords to enforce program compliance.

3.  Provides excellent customer service by:

• Coordinating with partner agencies for problem resolution
• Problem-solving with landlords and participants when issues arise.
• Addressing issues and complaints from participants
• Working with reasonable accommodation issues under 504/ADA law
• Providing guidance and training to other team members as needed
• Working closely with other BHP departments

4.    Performs related duties as required by management to meet the needs of BHP.

5.    Regular, predictable attendance is an essential function of this position

6.     Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment.  Uses all required safety equipment.

7.     Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.

8.     Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.  

REQUIRED QUALIFICATIONS:

High School diploma or equivalent.   Demonstrated written and verbal communications skills.  Ability to work independently and to assume responsibility for completion of complex workload without close supervision.  Demonstrated time management and organizational skills.  Demonstrated ability to perform detail-oriented work, including the ability to apply detailed guidelines to specific individual cases (as in determining eligibility for federal programs).  Basic math skills.  Ability to deal courteously and effectively with the public.  Conflict resolution skills.  Sensitivity to people who have special needs, such as the culturally diverse, persons living with a disability, elderly, or chronically mentally ill. Acceptable background information, including criminal history.

DESIRED QUALIFICATIONS:

Bi-lingual in Spanish and English. Previous experience in federally subsidized housing programs. Experience with Yardi software system.

KEY COMPETENCIES:

Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.

Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.

Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.

Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.

Housing Assistance Skills –has a basic command of the housing choice voucher program’s policies and goals, and how their role contributes to achieving these goals while maintaining compliance with HUD 24 CFR’s and HCV Administrative Plan, tracks the recertification process and ensures recertifications are completed 45 days in advance of effective date while ensuring the highest level of accuracy and quality in their work, maintains clear, timely and transparent communication with Voucher Holders to facilitate positive outcomes, minimize confusion, and prevent conflict, effectively engages Voucher Holders with constructive dialogue when outcomes are less favorable and demonstrates the ability to de-escalate situations when necessary,  basic understanding of Due Process for Proposals to Terminate Participation in the Housing Choice Voucher Program, Presents Proposal to Terminate alongside HAC III during Informal Hearing. 

Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results. 

Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.

Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers. 

Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy.

Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.

CHAIN OF SUPERVISION:

(1)   TITLE OF IMMEDIATE SUPERVISOR: Housing Choice Voucher Program Manager

(2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:   N.A.

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredder machine, electronic date stamp, telephones, fax, and copy machines.

WORKING CONDITIONS:

Physical Demands: This position works in an office setting.  Primarily sedentary work for 8+ hours per day. Physical work requiring the ability to lift a maximum of 30 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and citizens.

Work Environment: Works at a desk, primarily in a clean, comfortable environment.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.