Pillar Support Lead

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are currently looking for a Pillar Support Lead to join our growing team! In this role, you will support the execution of respective initiatives, tracks initiative progress and communicates to the Transformation Office. 

As Pillar Support Lead, your duties and responsibilities will include:

Work with initiative owners and pillar sponsor on a daily basis to assist execution

• Determine what they need to advance their initiatives 
• Escalate key issues to the appropriate parties 
• Proactively work with initiative teams and any other stakeholder to improve process and accomplish goals faster 

Track initiative goals and progress 

• Complete initiative charters and keep them up to date 
• Keep master tracker updated for relevant initiatives 
• Identify gap between budget and initiative quantification 

Support Rapid Response team (when relevant) in troubleshooting and accelerating 

• Be a catalyst to Rapid Response team in quickly identifying initiative challenges by providing context, data, etc. 
• Have point of view on potential challenges and fixes 

WHAT IT TAKES TO CATCH OUR EYE:

Education

• Bachelor's degree in Business Management, Economics or similar field

Initiative-relevant functional background

• Understands organizational area related to the initiatives 
• Understands functions and key drivers of associated business area
• Telecommunications industry background 

Strong project management organizational skills

• Excel and PowerPoint proficiency 
• Good communication skills 
• Thinks ahead 

Navigate Brightspeed's organization

• Knows people, tools and data sources to support initiative leads 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice