L1 Helpdesk Salesforce (Remote Philippines only)

Location: Remote (Philippines).
Employment Type: Full-time, project based.
Mission duration: 6 months minimum.
Time zone: UTC+8.
Work Schedule: Morning shift ; mid shift or evening shift depending on client.
Seniority required: 3 to 6 years.

We are looking for a Level 1 Helpdesk Specialist with experience in Salesforce to provide technical support and troubleshooting assistance. The ideal candidate will be responsible for handling user queries, resolving system issues, and ensuring a smooth Salesforce experience for end-users.

Key responsabilities :

• Provide first-level technical support for Salesforce users.
• Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation.
• Escalate complex technical problems to L2/L3 support teams.
• Assist with user account management, password resets, and permission adjustments.
• Document incidents, resolutions, and recurring issues for knowledge base updates.
• Educate users on Salesforce best practices and system functionality.
• Collaborate with internal teams to ensure smooth system performance.
  

Key qualifications :

• 3+ year of experience in an IT helpdesk or technical support role.
• Basic knowledge of Salesforce CRM (Admin knowledge is a plus).
• Strong problem-solving and troubleshooting skills.
• Ability to communicate effectively with non-technical users.
• Experience with ticketing systems and remote support tools.
• Strong attention to detail and customer service orientation.
  

Nice to have :

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate).
• Experience supporting other CRM systems or cloud-based tools.