Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
L1 Helpdesk Salesforce (Remote Philippines only) image - Rise Careers
Job details

L1 Helpdesk Salesforce (Remote Philippines only)

Location: Remote (Philippines).
Employment Type: Full-time, project based.
Mission duration: 6 months minimum.
Time zone:
UTC+8.
Work Schedule: Morning shift ; mid shift or evening shift depending on client.
Seniority required: 3 to 6 years.

We are looking for a Level 1 Helpdesk Specialist with experience in Salesforce to provide technical support and troubleshooting assistance. The ideal candidate will be responsible for handling user queries, resolving system issues, and ensuring a smooth Salesforce experience for end-users.

Key responsabilities :

  • Provide first-level technical support for Salesforce users.
  • Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation.
  • Escalate complex technical problems to L2/L3 support teams.
  • Assist with user account management, password resets, and permission adjustments.
  • Document incidents, resolutions, and recurring issues for knowledge base updates.
  • Educate users on Salesforce best practices and system functionality.
  • Collaborate with internal teams to ensure smooth system performance.

Key qualifications :

  • 3+ year of experience in an IT helpdesk or technical support role.
  • Basic knowledge of Salesforce CRM (Admin knowledge is a plus).
  • Strong problem-solving and troubleshooting skills.
  • Ability to communicate effectively with non-technical users.
  • Experience with ticketing systems and remote support tools.
  • Strong attention to detail and customer service orientation.

Nice to have :

  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate).
  • Experience supporting other CRM systems or cloud-based tools.

Average salary estimate

$0 / YEARLY (est.)
min
max
$0K
$0K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 10 days ago
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Jobs for Humanity Hybrid Greensboro, North Carolina
Posted 12 hours ago
Photo of the Rise User
Posted 8 days ago
Photo of the Rise User
ServiceNow Hybrid Two Addison Circle 15725 North Dallas Parkway Suite 200, Addison, TEXAS, United States
Posted 13 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!