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L1 Helpdesk Salesforce (Remote Philippines only) image - Rise Careers
Job details

L1 Helpdesk Salesforce (Remote Philippines only)

Location: Remote (Philippines).
Employment Type: Full-time, project based.
Mission duration: 6 months minimum.
Time zone:
UTC+8.
Work Schedule: Morning shift ; mid shift or evening shift depending on client.
Seniority required: 3 to 6 years.

We are looking for a Level 1 Helpdesk Specialist with experience in Salesforce to provide technical support and troubleshooting assistance. The ideal candidate will be responsible for handling user queries, resolving system issues, and ensuring a smooth Salesforce experience for end-users.

Key responsabilities :

  • Provide first-level technical support for Salesforce users.
  • Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation.
  • Escalate complex technical problems to L2/L3 support teams.
  • Assist with user account management, password resets, and permission adjustments.
  • Document incidents, resolutions, and recurring issues for knowledge base updates.
  • Educate users on Salesforce best practices and system functionality.
  • Collaborate with internal teams to ensure smooth system performance.

Key qualifications :

  • 3+ year of experience in an IT helpdesk or technical support role.
  • Basic knowledge of Salesforce CRM (Admin knowledge is a plus).
  • Strong problem-solving and troubleshooting skills.
  • Ability to communicate effectively with non-technical users.
  • Experience with ticketing systems and remote support tools.
  • Strong attention to detail and customer service orientation.

Nice to have :

  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate).
  • Experience supporting other CRM systems or cloud-based tools.

Average salary estimate

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DATE POSTED
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