Integrity Operations Lead Specialist

Bumble Inc. is looking for an Operations Lead Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.

In this position, you will be overseeing the day-to-day operations of the company's effort to maintain a safe and trustworthy online environment across all our Bumble Inc. platforms.

This role will support moderation operations globally. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:

- Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships

- Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms

- Supporting members who experience safety incidents in a trauma-informed, empathetic manner 

This role will be based in the US reporting to the Senior Content Behavior & Integrity Manager.

Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

• Deliver comprehensive process design and continuous improvement initiatives to enable operations teams to deliver quality moderation at scale
• Manage relationships with BPO partners, ensuring alignment on quality, performance, and operational goals while driving continuous improvements in outsourced moderation and enforcement workflows.
• Collaborate with cross-functional stakeholders to deploy initiatives and programs aimed at enhancing operational efficiency and improving moderation tooling
• Provide coaching to a team of moderators who review reported content and actors and enforce Bumble Inc’s Community Guidelines
• Analyze data to identify trends in policy violations and operational workflows, conduct root cause analyses, and make recommendations for improvements to enforcement processes and policies
• Track and report on performance metrics, conduct quality assurance checks, analyze and develop productivity reports for operations teams
• Execute a qualitative and quantitative strategy for improving overall quality performance, mitigating operational risk, and proactively identifying trends and operational improvements in collaboration with Learning & Development and Quality Assurance teams
• Provide strategic input on the development and optimization of Trust & Safety systems and tooling, ensuring they effectively support enforcement and operational efficiency
• Develop broad, team-wide expertise across a wide range of harm and abuse areas
• Partner with stakeholders to optimize detection and review systems, ensuring moderation tooling is effective, scalable, and continuously improving to meet evolving safety challenges
• Lead projects and drive the success of Trust Operations objectives by achieving assigned key results
• Participate in on-call rotations for nights, weekends, holidays, and as needed

• 3-4 years of demonstrated experience in content moderation operations for a consumer-facing online service
• Experience working with quantitative and qualitative data, including research findings, to support recommendations and inform decision making
• Have experience with spam mitigation and enforcement strategies to detect, prevent, and reduce unwanted or inauthentic activity at scale
• Demonstrated ability to lead and implement projects at scale; project management experience with a focus on operations is preferred
• Experience collaborating with cross-functional teams, including policy, product, engineering, and vendors
• Strong oral and written communication and stakeholder management skills
• Proficient in Spanish, Portuguese, French or second language is preferred
• Previous people management experience is preferred

• Are passionate about Bumble’s mission and valuesAre an engaging and clear communicator that knows how to leverage data to drive operational changes
• Have strong collaboration skills and are able to work closely on process and policy with stakeholders across large, cross-functional teams, including Trust & Safety and Customer Support
• Have a high tolerance for ambiguity and are able to drive team alignment on operations strategy 
• Able to view and moderate potentially problematic or sexual content and enforce rules without personal biases
• Able to understand, evaluate, and differentiate a range of technical solutions to content moderation challenges
• Have fluency in product development and can effectively communicate Safety needs into tooling and system design
• Have a strong grasp of policy development and experience effectively operationalizing policy changes

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know. 

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).