Analyst, Visa Inquiries/Publications Support

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Analyst – Visa Rules Operations (Publication and Inquiries)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description and Responsibilities

The Visa Rules, Compliance and Standards (RCS) team establishes operating principles and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs within the ecosystem. 

This is an operational role for a seasoned individual contributor, who will be responsible for receiving rule inquiries from internal business partners as well as external clients from various regions.   The responsibility is to provide Clients and staff with accurate and consistent interpretation and analysis of the Visa Rules in response to verbal or written inquiries and / or proposed Client or Merchant activities and within established service level objectives. This role may require partnership across subject matter experts and partner teams to ensure complex inquiries are handled holistically and with quality.  In addition, this role will be responsible for receiving rule proposals from rule authors from various regions and preparing the rule changes for publication in Visa rule books in various languages. The position will work independently under limited supervision and partner with rule authors and RCS Leaders from across the globe.

Core responsibilities include:

• Support the publication of Visa Rule books, encompassing all approved rule proposals in various languages to meet regional requirements around the globe
• Support publication activities including knowledge of the tool, MadCap Flare for code reviews, quality reviews, process documentation and knowledge sharing on trends and insights for authors and RCS leadership.
• Support process such that all rule changes are published with highest quality standards, and within service level objective timeframes
• Management of multiple moderate to complex publication and/or inquiry topics in partnership with Rule Authors and Regional Leads at any one time, prioritizing as appropriate
• Ensure all rule inquiries receive responses with highest quality standards, and within service level objective timeframes.
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to verbal or written inquiries and / or proposed Client or Merchant activities
• Liaise with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding of the Visa Rules
• Strong interpersonal skills and proven abilities in influencing business partners at all levels, including strong written and verbal communications skills
• Provide feedback and recommend enhancements based on trends identified in publication proposals and inquiries submitted across geographies, including implementation of automation to support the process as a first line support.  
• Observe and provide trends and insights across global inquiries and publications for stakeholders and executive leadership in various roles across Visa

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
•2 years of relevant work experience with a bachelor's degree or 0 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD, PhD)
•Experience in publication and/or procedure writing and governance or similar area
•Demonstrated knowledge and ability to evaluate business inquiries as it relates to Visa Rules and relevant standards to provide sound, rational responses
•Excellent written, verbal, and authoring skills to convey complex topics in an easily understandable way
•Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
•Analytical aptitude and demonstrated track record of working with information and data to develop business-oriented responses
•Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
•Experience gathering business requirements and translating needs into successful deliverables
•Ability to apply a risk mindset and sound business analysis to provide consistent and appropriate responses
•Ability to effectively work under pressure, self-challenging and adhering to tight deadlines ensuring RCS maintains established service level objectives
•Ability to set priorities and manage expectations, and work both as part of a team and independently with attention to detail
•Extensive experience in Visa, a Membership organization, card industry or equivalent
•Experience with publication software, particularly MadCap Flare and / or Lingo
•Awareness and understanding of Visa and Client / Industry business priorities
•Understanding of Visa products, services and systems and knowledge of the Visa Rules
•Working (intermediate) knowledge of Microsoft Office, SharePoint
•Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body is highly desired.
•Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network rules.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.