B2C Sales Associate, Enrollments

The Cadence Health team is looking for a remote B2C Sales Associate to assist with calling and enrolling patients referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. This is a great opportunity for someone looking to grow in a sales-oriented environment while making a meaningful contribution to the team and our patients. 

The schedule for this role will be Monday - Friday, 9am to 6pm. 

WHAT YOU’LL DO:

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

WHAT YOU'LL NEED:

• 2+ years of B2C sales and customer service, with a passion for learning and developing new skills.
• Positive attitude, eagerness to help, and a willingness to take on new challenges.
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
• Prior experience working in a fast-paced work environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using CRM platforms. 
• Excellent verbal and written communication skills.
• Passion for providing an outstanding patient experience.
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.

The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.

If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• TelaDoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: up to $20-$23 per hour plus incentive ($70,000-$80,000 OTE)
• Location: Remote