Customer Support Specialist (English and Spanish)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

• Support our clients at all levels,
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls,
• Assist clients with the KYC procedure,
• Provide a tour around the trading platform,
• Build client trust and satisfaction through professional support and training,
• Be keenly aware of the competitive landscape and understand financial markets,
• Collect clients’ feedback and analyze how clients’ experience can be improved,
• Keep open communication between the departments to resolve any issues.

• English level Upper-Intermediate,
• Proficiency in Spanish,
• Advanced interpersonal and communication skills,
• Ability to listen to clients and your team’s needs and find solutions,
• Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),
• Excellent communication skills, both verbal and written.

• Hybrid working model,
• Employee Assistance Program,
• Social events,
• Volunteer leave,
• Refer a friend bonus,
• Discretionary bonus,
• Workation,
• Medical Health Insurance,
• Parental leave policy.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.