Medical Assistant Care Coordinator

Join Cartwheel to help tackle the student mental health crisis

Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means: 

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student’s life 

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country.

ABOUT THE ROLE

We’re looking for a team-oriented and mission-driven Medical Assistant Care Coordinator to help our students and families get connected with our care team and guide them through their Cartwheel care journey. 

As a Medical Assistant Care Coordinator, you’ll play a central role in enabling care delivery in a fast-growing company transforming mental health care. You’ll work directly with students and families to guide them through their journey with Cartwheel MD/NPs and therapists to help ensure students receive excellent care. You're a great fit for this role if you have experience working with families and are eager to help young people access the services they need.

Role type: W2 Hourly, PT

Compensation: $30 - 35 per hour depending on experience

Location: 100% remote in the U.S.

Start date: February 2025

WHAT YOU’LL DO

• Educate students, families, and school staff on Cartwheel's psychiatric services
• Manage scheduling for Cartwheel's care team, working directly with Cartwheel's clinicians, students, and families
• Parse through clinician’s medical records/recent notes to answer questions from families regarding refills
• Outreach to insurance companies for medication prescribing issue and submitting prior authorizations
• Coordinate labs with PCP as well as sending ROIs and obtaining medical records

WHO YOU ARE 

Must Have…

• Required: Spanish fluency
• Experience (1 year) working within psychiatric practice or psychiatry level of care
• Experience coordinating directly with students and/or families and helping them feel welcome, respected, and informed
• Excellent organization, communication, multitasking and teamwork skills
• Ability to learn quickly and desire to join an early-stage, rapidly-growing organization

Extra Credit…

• Ability to work an afternoon and evening schedule
• Experience working in school settings
• Clinical license or certificate not required

The above is a summary of the role, not an exhaustive list. If you think that you have most of the above but not everything, please apply. We'd love to hear from you.

WHY YOU’LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have: 

• Mission-oriented and inclusive colleagues who will go to bat for you
• Competitive compensation of $30-35 per hour
• Flexible and remote role

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.