Italian Speaking Customer Service For Worldwide Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service Representative for a leading worldwide online streaming service. This position is perfect for dynamic individuals who are passionate about providing exceptional customer service and enjoy engaging with users from various cultural backgrounds. In this role, you will be integral to enhancing the customer experience for Italian-speaking users by addressing their inquiries, resolving issues, and promoting our streaming services. You will collaborate with a team of dedicated professionals who thrive on delivering high-quality support in a fast-paced environment. Joining The House of Mercier means becoming part of a vibrant team committed to excellence, and you will have the opportunity to grow your career while being the first point of contact for customers who rely on our platform for entertainment and information. If you possess a strong command of the Italian language and are eager to contribute to a cutting-edge streaming service, we encourage you to apply and become a vital part of our customer support team.

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat.
• Provide timely and accurate information regarding our streaming services and content.
• Assist customers with troubleshooting technical issues related to streaming on various devices.
• Handle account-related inquiries including subscriptions, billing issues, and service changes.
• Implement solutions to enhance customer satisfaction and retention.
• Document customer interactions and maintain records in our CRM system.
• Collaborate with product and technical teams to resolve escalated issues effectively.

• Fluency in Italian and English (spoken and written) is mandatory.
• Previous experience in customer service or support roles is preferred.
• Strong interpersonal and communication skills to engage with diverse customers.
• Proficient in using computer systems and software for customer support.
• Ability to work flexible hours including evenings and weekends as needed.
• Strong problem-solving skills and keen attention to detail.
• A passion for streaming services and the entertainment industry.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...