Product Manager

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.

About Cents

Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. By building a market-leading SaaS product for this industry, we aim to revolutionize the industry through our suite of software (Cents Point of Sale) and hardware (Pulse, Penny, and Laundroworks) products.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!

About the Role

We are seeking a passionate and driven Product Manager to join our growing team. In this role, you will be responsible for the full product lifecycle of our laundry and garment care software solutions. You will work closely with cross-functional teams, including engineering, design, sales, and marketing, to define, build, and launch products that delight our customers and achieve business objectives. We’re seeking someone who thrives in solving complex problems, understands customer needs, and is ready to make a meaningful contribution to our growing company.

This role will be expected to work EST hours.

• Product Strategy & Roadmap:
• Conduct market research and competitive analysis to identify market opportunities and define product vision and strategy.
• Develop and maintain a prioritized product roadmap aligned with business goals.

• Product Discovery & Definition:
• Conduct user research, gather customer feedback, and analyze market trends to understand customer needs and pain points.
• Define product requirements, user stories, and acceptance criteria.
• Create and maintain product documentation, including user manuals, release notes, and FAQs.

• Product Development & Launch:
• Collaborate with engineering and design teams to ensure timely and successful product delivery.
• Monitor product performance, track key metrics, and analyze user data to identify areas for improvement.
• Plan and execute product launches, including go-to-market strategies and communication plans.

• Product Evangelism
• Educate internal and external stakeholders on product features and benefits.
• Represent the product roadmap and vision to customers, partners, and industry events.
• Build and maintain strong relationships with customers and industry influencers.

• Process Improvement:
• Continuously improve product development processes and workflows.
• Identify and implement best practices for product management.

• 3+ years of experience in product management, preferably in the SaaS or technology industry.
• Proven track record of successfully launching and growing products.
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
• Excellent communication, presentation, and interpersonal skills.
• Self-starter with a strong entrepreneurial spirit and the ability to work independently.
• Passion for diving into a unique industry.

About Us

There’s a Laundry List of Why You’ll Love Working at Cents!

We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.

We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.

We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Benefits and Perks

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

- Competitive salary

- Equity

- Unlimited PTO and paid holidays

- Remote-first with offices in New York City and San Francisco

- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability

- 401(k)

- Work-from-home and commuter stipends

- Laundry reimbursements to support our customers’ businesses

- Comprehensive training, learning, and development programming

- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

Please be aware that all legitimate recruitment communications from Cents will come through our official channels (@trycents.com email domain, our official careers page, or verified phone calls following email introductions). Also please note that we will never ask for money or sensitive financial information.

If you are contacted through other means or asked for such details, please assume that the communication is not legitimate. Please forward any such communications to us at concerns@trycents.com and we can confirm this for you.