Senior Vice President, Enterprise Systems & Revenue Operations

The Opportunity

We are hiring a Senior Vice President of Enterprise Systems & Revenue Operations to lead the transformation of our audience-facing business systems. This includes the architecture and integration of our CRM, eCRM, fundraising tools, subscription systems, and advertising/sponsorship infrastructure. 

This is a strategic systems leadership role for someone who thrives at the intersection of audience engagement, operational design, data architecture, and revenue growth. You’ll lead the overhaul and integration of fragmented tools and workflows across our membership, subscription, development, and advertising teams — bringing them into one coherent and scalable infrastructure that powers our mission and sustains our future. 

Key Responsibilities

Systems Architecture/Integration

• Evaluate, unify, and modernize the constellation of CRMs, eCRMs, donor management systems, and subscription tools across both WBEZ and the Sun-Times.
• Create a roadmap for integrating and/or replacing platforms to ensure a seamless flow of user data across teams.
• Serve as a hands-on systems strategist who can assess current tools, define requirements, and roll up your sleeves when needed to fix or implement critical integrations.

Revenue Enablement & Operational Efficiency

• Oversee the technical and operational foundations that power membership, donations, subscriptions, sponsorships, and ad sales.
• Reduce silos and manual workarounds; implement automation, data governance, and process improvements to scale revenue efforts.
• Help teams move faster, personalize smarter, and track performance more accurately.

Advertising/Sponsorship Infrastructure

• Partner with sales and ad-ops teams to collaborate across fragmented ad systems, clean up inventory management, and enable cross-platform selling.
• Unify digital, on-air, and print ad offerings into clean, visible inventory and accurate reporting.
• Ensure systems support both direct sales and future growth in programmatic or sponsorship-style revenue.

Funnel Design

• Be part of the team that helps us reimagine the full audience journey — from first-time visitor to loyal donor, subscriber, or sponsor.
• Work with leadership and membership on building the backbone for lifecycle marketing, segmentation, and personalized engagement across platforms.
• Work closely with leadership to support membership and subscription growth strategies.

Collaboration & Leadership

• Act as a connective tissue across Membership, Development, Finance, Ad Sales, Marketing, and Product.
• Lead a rigorous requirements-gathering and change management process that aligns stakeholders and reduces resistance.
• Set the tone for how we work together across brands and functions — in service of shared data, shared goals, and shared audiences.

Qualifications

• 10+ years leading enterprise systems, revenue operations, or digital transformation projects in mission-driven, media, or multi-stakeholder organizations.
• Expertise in CRM, eCRM, and fundraising/subscription technologies — including hands-on experience scoping and implementing tools and platforms.
• Familiarity with optimization of workflows relevant to advertising/sponsorship, including inventory systems, reporting tools, and operational challenges.
• Deep experience integrating systems across marketing, development, and finance — with a clear POV on how to make data flow across teams.
• Strong grasp of data strategy: segmentation, personalization, data governance, automation, reporting, and performance tracking.
• A track record of cross-functional leadership: you know how to move work forward across departments and disciplines, even without direct authority.
• Strategic storytelling skills — you can explain why systems matter to people in language that resonates.
• Comfort with ambiguity and complexity — you’re energized by working in spaces that haven’t yet been neatly defined.

Compensation

The expected pay range for this position is $170,000 to $200,000 per ANNUM.

Chicago Public Media provides pay ranges representing its good faith estimate of what the organization reasonably expects to pay for a position.  The pay offered to a selected candidate will be determined based on factors such as (but not limited to the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographical location, and external market pay for comparable jobs.