COMPLIANCE ANALYST

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) seeks to hire two (2) Community Coordinators to function as Compliance Analysts who will;

- Coordinate case reviews, obtain, and organize case records, analyze case files to make an initial determination as to the completeness of the file.

- Conduct weekly calls to Providers to monitor compliance status of cases in shelter, request additional information/documentation to schedule Pre-Transfer Conferences.

- Utilize CARES, a system-wide case management system to monitor client activities and outcomes related to compliance and accepting and maintaining suitable housing.

- Work with the Rehousing Support Division (RSD) to rectify cash assistance issues.

- Close out incident reports in CARES and input client information in the Veteran HOME database, prepare weekly status reports, and make recommendations for transfer.

- Conduct field visits to attain materials related to obtain and organize case records, attend case conferences, monitor client attendance to Public Assistance (PA) appointments, and communicate with internal staff on all aspects of client responsibility and compliance process post implementation

Hours/Schedule: Sunday- Thursday 4:00PM x 12:00AM & Tuesday-Saturday 4:00PM x 12:00AM

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.