Refunds Grad Intern

NOTE: Must be enrolled in law/graduate school for the Fall term 2025.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Refunds unit is currently seeking a highly motivated, highly organized, and detailed-oriented individual to serve as a summer graduate intern. This individual will report to the Deputy Director for Refund Issuance, Staffing, and Administration.
Responsibilities include:

- Reviews our current procedures for misapplied payment checks that are sent from the Office of Administrative Trials and Hearings (OATH) and the Environmental Control Board (ECB) to streamline the process to ensure efficiency and timely posting of payments. Creates a tracking tool and reports for these payments.
- Monitors the account balances of the 75 Business Improvement Districts (BIDs) regularly to ensure we can comply with the annual transfer of funds back to Central Treasury for the Program to Eliminate the Gap (PEG).
- Gathers and prepares materials for the annual citywide Comprehensive Annual Financial Report (CAFR) audit.
- Assists with the BID disbursement process for the July 2025 period by preparing documents in the city's Financial Management System (FMS).
- Prepares refund vouchers in FMS.
- Processes manual refund cases.
- Processes stop payment requests and replacement checks in the relevant DOF systems.
- Handles chargeback reversals in the CityPay reversal tool.
- Completes refunds in PayPoint and Braintree.
- Assists with user testing in PTS and BTS.
- Assists with transfer of payments from the property suspense account to the correct property.
- Responds to email/customer service inquiries received in our unit email box.
- Works on other special projects and new initiatives as needed for the division.


Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The student will be asked to sign a Tax Secrecy agreement and should understand the rules that prevent nondisclosure of Department of Finance information.

Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.