Technical Support Executive (Evening Shift)

Take the Clearer route to smart career growth. At Clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of Clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, Clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

About this role:

Clearer.io is seeking a Technical Support Executive to join our Support team. As a Technical Support Executive you will have the opportunity to work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our clients.

• Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores. 
• Troubleshoot technical issues and provides possible resolutions. 
• Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1-tier) with technical problems. 
• Work closely with Partners to implement their requirements and sustain good partnerships. 
• Collaborate with other Dev teams for cross-functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles. 
• Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible.

• Strong Technical background in Computer Science, Software Engineering or a related technical field preferred 
• Proficient understanding of JavaScript, HTML, CSS. 
• Proficient English reading and writing skills. 
• Good at problem-solving and debugging skills. 
• Good logical thinking. 
• Pay attention to every detail/aspect of the work.

• Communicate fluently in English. 
• Have a track record in e-commerce.

• Customer-First: Everything we do is for our customers, with real people ready to listen, understand, and help them succeed.
• Growth-Focused: We’re not just selling apps—we’re delivering results. We make eCommerce growth easy and intuitive.
• Clear and Simple: Our solutions work seamlessly, so you’ll enjoy an environment that’s direct, down-to-earth, and driven by genuine connections.
• Supportive Team: You’ll join a diverse team that values collaboration, empowerment, and a shared vision for success.

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Wellness Allowance: Support for classes promoting physical and mental health.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.