Roving Community Assistant Manager

What you’ll do - Includes but are not limited to:

ADMINISTRATIVE

• Works closely with the Community Manager at properties assigned in learning all aspects of management including administrative and financial duties.
• Works closely with the Community Manager at properties assigned in developing an integral team that effectively sells the quality and professionalism of the organization.
• Inspects property communal areas, apartment units and grounds on a regular basis.
• Offers recommendations to management regarding improvements to the overall operation of the communities in which assigned.
• Assist move-in and move-out administration with particular attention to consistent apartment inspections.
• Demonstrates an interest in and understanding of financial and operational reporting requirements.

FINANCIAL

• Collects all rent payments from both current and previous residents.
• Make daily community deposits in regard to rent collections and any other miscellaneous income.
• Distributes non-payment notices to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
• Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
• Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.

LEASING

• Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective renters, sell apartment features/benefits, secure commitments, and deposits from prospective Residents.
• Inputs daily all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
• Assists Community Manager in ensuring that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
• Maintains all current and previous resident files.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, rate increases, etc.
• Assists in various leasing activities as required.
• Maintains up-to-date knowledge of market and competitive properties.
• Assists the Community Manager with renewals of existing residents.

 LEADERSHIP

• Assists the overall team effort through effective leadership.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations.
• Assumes supervisory responsibilities and management of the property in the absence of the Community Manager.
• Understands and complies with Fair Housing laws and standards.
• Represent CloudTen Residential and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.

CUSTOMER SERVICE

• Assists in the handling of resident service requests and various concerns as required.
• Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations'
• Ensure that residents are provided with a clean, safe, well-maintained community.
• Ensure that maintenance requests are managed as quickly, efficiently, and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, notify residents.
• Prepare security deposit dispositions in a consistent manner immediately after move-out, time being of the essence. 
• Assist in promoting CloudTen Residential

What you will need:

• Property management software experience a plus.
• Entrata, Excel, MS Word, preferred.
• Professional Appearance
• Strong Customer Service
• 2-5 years’ experience in property management required.

Who you are:

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator
• Tech savvy

What’s in it for you:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program