Senior Manager, Collaboration & Messaging

The IT Collaboration and Messaging team at Cohesity is responsible for delivering collaboration and messaging services across the entire spectrum of products and technologies and enabling our employees, customers, partners, and suppliers to communicate and collaborate easily and effectively with a fully integrated, high-quality user experience in a secure manner. We are currently looking for motivated individuals who not only “do” but are also leaders who influence change and make a difference.

As the Senior Manager of IT – Collaboration and Messaging, reporting to the Senior Director of Employee Success, you will lead a global team responsible for delivering integrated collaboration and messaging services across Cohesity. You will drive strategic direction, partner with cross-functional teams, and ensure operational excellence through ITIL service management practices.

Responsibilities

We are looking for a Manager of Collaboration and Messaging IT services with the ability to provide strategy, direction, and guidance to a technical team, manage changing priorities, and communicate with our business partners for ongoing services for all our collaboration tools and messaging platforms.

• Oversee the planning, scheduling, implementation, installation, and service management of all IT collaboration and messaging services provided to Cohesity employees across all geographies.
• This leader will manage G-Suite, Google Docs, Gmail, Microsoft Exchange, Enterprise Vault, SharePoint, OneDrive, Zoom, Teams, and Slack. This includes ensuring that these platforms are kept up to date and highly available for employees, customers, and partners.
• The leader should be a hands-on manager, actively assisting their team in meeting SLAs across all services provided to employees.
• Build, manage, and develop a global team, ensuring efficient operations by offering development and career advancement opportunities to keep the team current with industry trends and capabilities.
• The leader must have a deep understanding of secure messaging delivery and reliability, including technologies like ATP, DMARC, DKIM, etc. This role will involve partnering with the cybersecurity team to implement secure best practices.
• Participate in the development of a sourcing strategy that achieves an optimal balance between in-house and outsourced teams and services.
• Create strategic roadmaps and manage vendor partnerships to deliver next-generation platforms, ensuring a unified set of tools and technologies that provide an outstanding, integrated customer experience for internal clients.
• Deliver ITIL-aligned services within the framework established by the IT Service Management team, focusing on change management, incident management, and problem management to ensure operational stability for all services.
• Ensure cross-functional cooperation and coordination during major incidents and project rollouts, working closely with other IT delivery teams.
• Oversee service capacity planning for all IT services, ensuring that resources meet the organization's needs.
• Participate in Managed Business Reviews (MBRs) with IT leadership and key client representatives, providing updates on service metrics, business metrics, trend reports, and utilization.
• Engage with customers to understand the evolving tools landscape, ensuring that IT can continuously provide next-generation capabilities to employees.

Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or equivalent experience in technical services.
• 8 to 12 years of progressive experience in IT or a related field, with at least 5 years of management experience in collaboration and messaging services.
• Demonstrated ability to build, staff, and run highly productive teams and implementation of projects and programs within the messaging, content, community, and document storage applications
• Strong background in dealing with multiple vendors and multiple products and technologies and a demonstrated ability to implement fully integrated client experiences
• Strong leadership and communication skills; ability to present complex information to non-technical audiences
• Proven successful relationships with IT and Business customers; exceptional customer service skills
• Ability to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions
• Excellent interpersonal skills, including collaboration and communications, and organizational change management 
• Strong presentation, communication, and facilitation skills