Client Access Representative

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Client Access Representative works within a multi-disciplinary care team, performing both independent and delegated duties including registering and scheduling clients for health-related services, maintenance of the health information system and uphold confidentiality in accordance with state and federal regulations.   Additionally, this teammate works as a member of the Front Desk team to help manage the lobby setting, greet and provide direction to clients, vendors, contractors, etc., along with performing various other customer service and office-related tasks.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Initiates and completes client registration process, which includes verifying insurance coverage, creating a health record, scheduling appointments and accurately entering client data into the practice management system.
• Tracks clinical requirements for CCH program’s clients and notifies clinicians when updates are needed.
• Performs health record maintenance, including archiving, destruction, scanning and indexing of health information into health records according to established policies and protocols. 
• Sends and receives requests for disclosure of protected health information according to established procedures, ensuring compliance with HIPAA and confidentiality laws.
• Assists clients with questions and concerns while providing direction in accessing CCH services and other homeless resources. 
• Greets and directs clients, visitors, and guests to the appropriate department.
• Answers, directs, and responds to all incoming calls.
• Responds to website inquiries with general CCH information or refers inquiries to appropriate individual/department. 
• Demonstrates competency with continued learning and application of the Electronic Health Record and other programs.
• Maintains a professional and confidential work environment.
• Maintains a clean and comfortable lobby and work area.
• Assists with other administrative an health operation tasks as needed, including: copying, faxing, word processing, and data entry.
• Maintains knowledge on eligibility requirements for Coalition services and programs.
• Helps to cover responsibilities and tasks of the front desk, as needed, such as sorting mail, coordinating donations, and assisting clients in accessing the Housing First food bank.
• Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
• Determine ways to deliver healthcare in a more compassionate, expedited, user-friendly manner.
• Provides information and resources about other community service providers to clients. 

• High school diploma or equivalent degree required.
• Previous customer service, front desk or experience in a medical office setting is preferred.
• Bilingual English/Spanish speaking is highly preferred. 

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.