IT Support Technician

Conductor is a leading Website Optimization & Intelligence platform. Today’s top brands use Conductor to create and optimize digital experiences that get found organically in search engines and drive value for customers. The platform provides actionable SEO, content, and technical website intelligence paired with real-time website monitoring to help customers accelerate—and protect—digital growth.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of all the people in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

Conductor is in search of a IT Support Technician for our IT team. You will be the go-to person for all technology administration and support within Conductor. The systems you will oversee touch every area of the organization and your work will enable your colleagues to perform their tasks with speed and efficiency and ensure our company continues to have the highest possible level of IT service. If you are interested in working for a company with great culture and technology, and with a highly motivated group of people who love what they do, we would like to speak with you.

What you'll do (Responsibilities):

• Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware
• Correctly track incidents and calls, including but not limited to entering data into a database timely and accurately.
• Deploy equipment for new employees, own shipping and logistics
• Create, add, and modify accounts and services across our various platforms.
• Deploy hardware/software updates on laptops
• Maintain performance of computer systems
• Train employees on various IT systems and solutions
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
• Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
• Assist in setting up A/V equipment for internal meetings
• Be empathetic, humble, and possess a strong focus on customer service
• Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property.

Who you are (Required Skills/Abilities): 

• At least 1 year of job experience providing helpdesk support - recent graduates with prior internship experiences will be considered.
• Intermediate knowledge of MacOS and Windows desktop and server operating systems
• Knowledge of networking technology, including TCP/IP, LANS and WANS
• Intermediate knowledge of basic computer hardware
• Knowledge of Active Directory
• Basic level experience OKTA or other Identify Management Platforms
• Familiar with Antivirus, Anti Malware and Disaster Recovery Services
• Excellent troubleshooting and diagnostic skills
• Excellent communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat.
• Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
• Ability to organize, prioritize, and meet established deadlines, work within a defined SLA
• Familiarity with ticketing systems a strong advantage
• Desire to learn
• Ability to work in our NYC office 4 days a week (Mondays - Thursdays) with Fridays being remote

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $52,000 - $75,000 per. year.  

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks.

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.