Specialist Project Coordinator- Project Operations

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

The Project Operations function works in collaboration with finance and project managers providing first class operational support along with enterprising solutions in respect of the lifecycle of our external client consultancy projects; in particular, ensuring the swift and accurate administration of project data and client invoices and the appropriate use of systems and processes.

As the Specialist Project Coordinator, you will be responsible for providing operational and administrative support for specific large and complex, external client projects in Africa.

• Conduct all operational activities associated to project lifecycle, including project set-up, work in progress and invoicing.
• Monitor and drive the timely and accurate submission of costs and time and expenses by consultants.
• Proactively anticipate and address any potential obstacles to invoicing, working with service delivery teams and client points of contact to resolve.
• Monitor and manage all projects that are operating with outstanding information and act to mitigate and resolve.
• Work with finance to review draft income forecast, costs and accruals acting to address issues prior to final agreement from directors and project managers.
• Identify and act to resolve issues with and exceptions to, standard processes or procedures, systems errors and data issues.
• Maintain strong relationships with internal stakeholders to facilitate efficient project data exchange and actively participate in stakeholder meetings providing accurate project status updates.
• Develop a detailed understanding of administrative contractual requirements for client projects responsible for, specifically those that have a direct impact on project lifecycle administration, both internally and externally. 
• Ensure client invoices adhere to, and are compliant with, all contractual and administrative requirements and to enable payment within the agreed terms.
• Build and maintain relationships with key points of contact in the client organisations to facilitate an effective and efficient invoicing process.
• Document client-specific project processes to support a clear understanding, and to develop resilience across the team.
• Work closely with internal teams to ensure client on-boarding procedures are followed to enable ease of transaction with the client.
• Provide system and process training to project coordinators and consultants in relation to how they must work with you.
• Line management of project coordinators where required, including supervising operational output, allocation of work and providing regular feedback.
• Actively contribute to discussions to find improved and efficient ways of working.
• Support the Team leader as directed.

• Similar experience in an operations administration role.
• Ability to quickly assimilate and understand information and recognise what action is required.
• Ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
• Ability to demonstrate commercial acumen in everyday transactions.
• Confident communicator with the ability to establish effective relationships with internal and external stakeholders.
• Excellent organisational and prioritising skills, with an exceptional eye for detail.
• Resilient and adaptable in a dynamic environment.
• Prior experience of communication with clients/customers.
• Strong IT skills with experience of MS Dynamics 365 or similar ERP.

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.

We operate a discretionary global bonus scheme that incentivizes, and rewards individuals based on company and individual performance.

Control Risks supports hybrid working arrangements, wherever possible, and emphasise the value of in-person time together - in the office and without clients while continuing to support flexible and remote working.

As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free of discrimination, of all candidates throughout our recruitment process.