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Customer Support Representative

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

 Responsibilities

-Effectively managing the company chats, E-mails and calls

-Identifying and assessing customer’s needs to achieve satisfaction

-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

-Offer support to the lead/client within the specified time frame

-Updating CRM and keeping records of all communications and action taken

-Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks

-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

-Work independently and in teams

-Follow standard processes and procedures.

-Proven customer support experience

-Experience/background in Forex and the Financial Market is a plus

-Excellent command of the English and Vietnamese languages, both verbal and written

-Proficiency in the use of Microsoft Office Word, Excel, Outlook

-Strong phone contact handling skills and active listening

-Ability to work under pressure and meet deadlines

-Excellent communication and presentation skills

-Flexible to work on a weekly rotating shifts (morning/ afternoon/ night in near future)

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Capitalising on their many years of expertise across the global markets such as the Asia Pacific, the US, and Europe, CXM Direct&s;s leading team delivered a multi-award-winning hub of services that can satisfy even the most demanding traders. Hav...

3 jobs
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Full-time, remote
DATE POSTED
March 15, 2025

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