Customer Success Team Lead (Day/Evening shift)

Great Cyber products are not created by accident. Their success is ensured by hard-working people, just like you. So why not join a talented CyberCare Customer Success team with the mission of making the tech-world easy?

We’re looking for someone who is open-minded, ambitious, and ready to lead, coach, train, and motivate the team. It goes without saying – that they must be capable of overseeing day-to-day operations and ensuring team objectives are successfully achieved.

• Leading, coaching, training, and motivating your team;
• Oversee day-to-day operations;
• Ensure team objectives are successfully achieved;
• Review, monitor progress, and provide feedback regarding employee performance;
• Conduct monthly one-on-one meetings.

• Experience in leading a team;
• Expertise in supporting customers and building a flawless customer experience;
• Leading by example;
• Great communication, leadership & change management capabilities;
• Proactivity & doer's mindset;
• Flexibility to work from 10:00 till 19:00 most of the time and being flexible to come earlier or later when needed (e.x. spending the whole shift with the team from time to time);
• Fluency in Lithuanian and English;
• To be located in Vilnius.

• Need to unwind? We have what you need: music studio, chill zone, table tennis, foosball, air hockey, PS4, sleeping room, and more;
• Always fully stocked kitchen to fuel your productivity;
• A professional in-house physical health coach who will help you take care of your health;
• Additional health insurance that works according to your needs;
• Top-notch technologies and tools to work on world-renowned products;
• Hybrid work model;
• Professional growth opportunities inside the Tesonet accelerator. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it! 
• Awesome team. Seriously - the best! We hold regular internal events, knowledge-sharing gatherings, and team retreats.
• Gross salary - 1818 - 2479 EUR/month!