CX Technology Consultant (Solutions Architect)

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Culture

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Role Overview and Objectives

The CX Technology Consultant is responsible for providing a chargeable service to clients in the development of industry specific systems mostly aligned to projects, consulting assignments, building and installing turnkey business solutions.

Role Responsibilities

The CX Technology Consultant is responsible for (but not limited to):

• Designing and developing high quality business solutions and other projects.
• Evaluating customer’s business needs with input to strategic planning of business systems an directions.
• Recognising and promptly advising management of potential problems and for potential follow-on business opportunities.
• Problem identification, system architecture definition, hardware / software specification and/or design, implementation, testing, client training, and solution deployment
• Analysing existing programs or formulating logic for new systems, devising logic procedures, preparing flowcharting, performing coding and testing/debugging programs.
• Being accountable for defined assignments/projects often involving immediate action or short- term planning of human and other resources.
• Preparing and obtaining approval of system and programming documentation. Recommending changes in development, maintenance and system standards. Developing conversion and system implementations plans.
• Training users in conversion and implementation of system.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.
• Liaising with customers during preliminary installation and testing of developed software solutions or products.
• Assisting with the preparation of sales proposals.
• Identifying additional product/services opportunities in customer organisation.
• Receiving assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems.

Knowledge

• Understanding business/organisation/marketing context of business solutions.
• Specialist level of competence/knowledge in at least one technology/expertise area.
• Good understanding of current services and new computing directions and technologies.
• Knowledge of the Outsourced IT services and infrastructure project requirements.
• Proven experience with automation languages, practices and toolsets.
• Business awareness (corporate structure, ROI, TCO, budget and planning strategy etc).
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Skills

• Contact Center industry experience, with a minimum of 5 years in a solutions engineering/ technical services/sales position.
• Prior experience with Genesys Cloud
• Expertise in Genesys solutions with customers' existing technologies and Genesys Cloud solutions.
• Proven track record as a Solution Architect, with substantial experience in Genesys projects.
• High level customer facing experience
• Ability to facilitate sales, with emphasis on the technical aspect.
• Ability to address complex technical and selling situations with proposed resolutions.

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.