Senior Manager, Technical Escalations Engineering - US East

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
• Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale 
• Ensure the successful onboarding and development of Technical Escalation Engineers
• Oversee all projects and initiatives within the region and functional area that Managers are responsible for and ensure successful and timely completion of said projects
• Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded
• Review and help prioritize escalations
• Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.

• Assist recruiting efforts to find and hire top talent within your region. 
• Responsible for ensuring that all quarterly hiring targets for the region and functional area are met
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.