Senior Vendor Communication & CRM Specialist

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

As a Senior Vendor Communication & CRM Specialist, you will be responsible for designing and executing the communication strategy for sellers across 18 markets (Foodpanda, Foodora, and Yemeksepeti). Your goal is to ensure sellers become fully autonomous on the platform by providing them with the right information at the right time.

This role requires strong project management skills as you will oversee a large-scale rollout across 18 countries. You will own CRM communication, build a vendor community, and manage training materials to empower sellers and foster engagement.

Your mission:

1. CRM Communication

• Define and execute the CRM communication strategy for sellers.

• Select the right channels, timing, and segmentation per market.

• Develop engaging email, in-app notifications, and multi-channel campaigns.

• Track and analyze engagement metrics to optimize communication performance.

2. Vendor Community Development

• Build and nurture a vendor community through events and engagement initiatives.

• Own the Vendor University, the training platform that trains vendors on operational processes, ensuring content remains relevant and impactful.

• Collaborate with the Vendor Operations team to address pain points with tailored solutions.

3. Training material (vendor university)

• Maintain and expand the vendor training materials in the Vendor Portal.

• Develop structured learning paths, from onboarding to advanced optimization.

• Work with Product, Operations, and Vendor Support teams to align content with business goals.

• Collaborate with designers, video editors, and translators to create high-quality content in multiple formats and languages.

4. Impact Measurement & Optimization

• Ensure sellers are aware of available resources and actively use training materials.

• Continuously analyze engagement data and improve content based on feedback.

Your Heroic skills:

• 4+ years of experience in project management and running effective CRM campaigns.

• Having prior experience in a CRM tools would be a plus (like salesforce, braze, insider), platforms (HubSpot,, Braze, Mailchimp) and LMS systems is a plus.Entrepreneurial mindset—this is a new initiative, requiring ownership and proactivity.

• Excellent copywriting and storytelling skills.

• Proficiency in content creation tools (e.g., Canva, Adobe Creative Suite)

• Strong collaboration skills to work with cross-functional teams.

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home

• Enjoy our free online yoga classes and subsidized Urban Sports Club membership

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program

• Participate in our health campaigns such as seasonal flu vaccination

• Benefit from BVG subsidy or join our Bike rental program

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

• Develop your skills with your personal educational budget for conferences and external trainings

• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings

• Save responsibly with our attractive corporate pension options

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.