Customer Support Specialist

Job Description:

• Customer Assistance: Provide first-line support to customers, addressing inquiries and resolving issues via phone, email, or chat. 
• Issue Resolution: Troubleshoot customer problems, document issues, and work with relevant teams to ensure timely resolution. 
• Product Knowledge: Maintain a deep understanding of the company’s products or services to assist customers effectively. 
• Customer Feedback: Collect customer feedback to identify areas of improvement in products, services, and overall customer experience. 
• Reporting & Analytics: Track customer support metrics and provide regular reports on common issues, service levels, and customer satisfaction. 

Qualifications:

• Atleast 5 years of experience as a Customer Support Specialist or in any related position
• Excellent verbal and written communication to clearly understand customer issues and provide helpful solutions
• Ability to analyze customer problems, identify root causes, and find effective solutions
• Genuine desire to help customers, prioritize their needs, and build positive relationships 
• Familiarity with relevant customer support software and ticketing systems