Spanish speaking Customer Representative for Video Game Brand

The House of Mercier is excited to announce an opening for a Spanish speaking Customer Representative for a renowned Video Game Brand. In this pivotal role, you will act as the primary point of contact for our Spanish-speaking customers, providing them with exceptional support and assistance related to our wide range of gaming products. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a fantastic gaming experience for our clientele. If you are fluent in Spanish, possess a passion for gaming, and are committed to delivering top-notch customer service, we encourage you to apply and join our dynamic team.

Responsibilities

• Assist Spanish-speaking customers through various channels (phone, email, chat) with inquiries about video game products.
• Proactively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Provide detailed information about products, features, and updates to enhance customer understanding.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with team members to elevate customer service standards and practices.
• Gather and analyze customer feedback to identify areas for improvement.
• Stay updated on the latest gaming trends and developments to provide informed support.

• Fluency in Spanish and English, both written and spoken, is required.
• Experience in customer service, particularly in the gaming or technology industry, is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Proven ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM tools and customer support platforms is a plus.
• A genuine passion for video games and an understanding of the gaming community is beneficial.
• Able to work in a fast-paced environment while maintaining professionalism.
• Flexible availability to work evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...