Italian speaking Customer Representative for Video Game Brand

The House of Mercier is excited to announce an opening for an Italian speaking Customer Representative for a leading Video Game Brand. In this integral position, you will act as the primary point of contact for our Italian-speaking customers, providing exceptional support and service related to the gaming products and services offered by our client. Your responsibilities will involve addressing customer inquiries, assisting with technical issues, and ensuring a top-tier customer experience. If you have a passion for video games, are fluent in Italian, and are dedicated to delivering excellent customer service, we encourage you to apply and join our dynamic team in connecting outstanding talent with exciting career opportunities.

Responsibilities

• Assist Italian-speaking customers through various channels (phone, email, chat) with inquiries about products and gaming services.
• Resolve customer issues effectively and ensure they receive timely solutions.
• Provide detailed information on game features, releases, and technical support.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to enhance the overall service delivery.
• Actively seek and implement feedback to continuously improve customer service.
• Stay updated on the latest gaming products, trends, and industry developments to offer knowledgeable support.

• Fluency in Italian and English, both written and verbal, is essential.
• Prior customer service experience, preferably in the gaming or technology sector.
• Excellent communication skills with a strong focus on customer satisfaction.
• Strong analytical and problem-solving skills to effectively assist customers.
• Familiarity with CRM systems and customer support tools is a plus.
• A passionate interest in video games and gaming culture.
• Ability to thrive in a fast-paced, dynamic environment with changing demands.
• Flexibility to work varied hours, including evenings and weekends as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...