Spanish speaking Customer Service Representative for Financial Software Company - job 1 of 2

The House of Mercier is pleased to announce an exciting opportunity for a Spanish Speaking Customer Service Representative to join our esteemed financial software company. In this pivotal role, you will provide top-tier support to our Spanish-speaking clientele, assisting them with inquiries related to our financial software solutions. Your primary responsibilities will include addressing customer questions, troubleshooting issues, and ensuring that users have a smooth experience with our products. We are looking for a passionate and knowledgeable individual who has a strong understanding of financial services and a desire to help others. If you are fluent in Spanish and English and enjoy working in a collaborative environment, this role is perfect for you.

Responsibilities

• Respond to customer inquiries about our financial software in Spanish via phone, email, and chat.
• Troubleshoot software-related issues and provide users with clear solutions.
• Document customer feedback and interactions accurately in the CRM system.
• Offer training and support resources to customers to enhance their understanding of our products.
• Collaborate with cross-functional teams to address customer concerns and improve service quality.
• Maintain up-to-date knowledge of product offerings, updates, and industry trends.
• Strive to exceed customer expectations and promote company values in every interaction.

• Fluency in Spanish and English, both written and spoken is essential.
• Prior experience in customer service, preferably in a technical or financial context.
• Strong communication skills with the ability to explain complex concepts clearly.
• Good analytical and problem-solving skills, with attention to detail.
• Familiarity with financial software or systems is highly desirable.
• Proficient in using CRM systems, email tools, and Microsoft Office Suite.
• Willingness to work flexible hours to accommodate our clientele, including weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...