French speaking Customer Service Representative for Financial Software Company

The House of Mercier is seeking a talented French Speaking Customer Service Representative to join our vibrant team at a leading financial software company. In this pivotal role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to our innovative financial software solutions. Your expertise will help users navigate our products, troubleshoot issues, and enhance their overall experience. We are looking for a proactive and customer-focused individual who is passionate about helping others and has a solid understanding of financial concepts. If you are fluent in French and English and enjoy working in a dynamic environment, this opportunity is perfect for you!

Responsibilities

• Respond to customer inquiries regarding our financial software via phone, email, and chat in French.
• Troubleshoot and resolve software-related issues effectively to ensure user satisfaction.
• Maintain accurate documentation of customer interactions and feedback within the CRM system.
• Provide customers with training and guidance on software features and functionalities.
• Collaborate with product teams to relay customer feedback for product improvement.
• Stay informed about the latest product updates and financial industry trends to provide relevant support.
• Work towards achieving customer satisfaction goals and promoting company values in every interaction.

• Fluency in French and English, both written and spoken is mandatory.
• Experience in a customer service role is preferred, especially in a technical or financial environment.
• Strong communication skills with an ability to explain complex concepts in a straightforward manner.
• Analytical skills with a keen attention to detail in troubleshooting issues.
• Familiarity with financial software or related systems is highly regarded.
• Proficient in using CRM systems, email tools, and the Microsoft Office Suite.
• Willingness to work flexible hours, including weekends and holidays when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...