Sales Representative - Individual Plans

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the state, reaching over 500,000 Idahoans with our dental plans and community outreach programs. We're small on ego and big on grins. You'll see us involved in community events and "Did you make someone smile today?" on our To-Do lists. Our employees have the opportunity to make a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential. Join our team committed to better oral health for all Idahoans.

The Sales Representative - Individual Plans is responsible for promoting new sales and retention of Delta Dental of Idaho’s individual dental benefits. As an individual contributor, the Sales Representative will receive and follow up on direct consumer inquiries and selling opportunities for individual product sales in a call center environment, as well as provide support and book of business management-related assistance to brokers.

Essential Functions

• Respond to and fulfill opportunities for direct individual sales and retention, primarily over the phone in a call center environment.
• Respond to inbound sales calls with the objective of selling Individual policies directly to consumers and offering recommendations based on analysis of their insurance needs.
• Manage existing individual plan business relationships, supporting brokers and direct consumer requests that are not traditionally served by customer service or eligibility teams.
• Update and educate consumers and producers selling our products. Convey differentiated value and network strength using marketing materials to promote the company and its focus on improving oral health and wellness.
• Maintain detailed knowledge of new and existing DDID and competitor individual products, including industry information, new product information, legislative changes, coverages, and technology.
• Provide timely and accurate notes in the sales tracking system regarding interactions with our producers as well as consultation, education of products, and associated services.
• Gather and report competitive information and sales activities.
• Monitor and respond to termination requests.
• Demonstrate a commitment to the organization’s core values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High School Diploma or equivalent required. Some college preferred. Experience in health or dental insurance industry preferred.
• Must possess or obtain an Idaho producer license in Health & Disability through the state insurance exam within 30 days of employment.
• Strong proficiency with Microsoft Word, Outlook, PowerPoint, and Excel and ability to learn and become a subject matter expert on additional software systems.
• Ability to travel on a limited, as-needed basis.
• Strong skills related to motivation, initiative, and collaboration. 
• Strong, professional written and verbal communication skills as well as the ability to explain complicated technical issues.
• Ability to work independently with limited supervision.
• Demonstrate excellent problem-solving and organization skills

Physical and Mental Requirements

• Sitting/Standing (alternatively) continuously.
• Keyboard Use/Repetitive Hand motion continuously.
• Skill/ability related to comprehension, organization, reasoning/decision-making, and communication appropriate to position/level.

Delta Dental of Idaho offers a competitive benefits plan including:

• Medical, dental, and vision
• 401K with up to 6% company contribution
• Generous PTO and up to 9 paid holidays
• Community Service Time
• Flexible schedule and 1/2 day Fridays
• Tuition and continuing education reimbursement
• Casual dress code
• ...and more!

Culture

DDID seeks to provide a positive workplace where employees are treated with respect and all are accountable for living our values and Code of Ethics while empowered to help the organization succeed in achieving its mission and vision.