Social Media Manager

About Us

We are DEWYNTERS, the leading integrated advertising agency for live entertainment. Across the worlds of theatre, immersive, festivals and exhibitions, our unique blend of creativity, insights and commercial expertise delivers best-in-class campaigns that place our clients at the centre of attention and keep them there.

Our clients include Wicked, The Book of Mormon, Moulin Rouge, Magic Mike Live, Back to the Future The Musical, My Neighbour Totoro, The Devil Wears Prada and many more!

This role provides an opportunity for an experienced social media professional to join and award-winning, industry leading team working across some of the most exciting projects in the West End.

The successful applicant will have proven experience working in a fast-paced environment, on various projects, and with a variety of internal and external stakeholders. They will also be personable, flexible, and hard-working, willing to support the wider team members as required. Given the nature of the live entertainment and theatre industry, some evening and weekend work will be required.

Your Responsibilities:

Oversee and deliver the end-to-end management of a social strategy for a series of agency clients:

 Client Liason:

• Successfully manage day-to-day relationships with clients, external and internal stakeholders
• Act as the first point of contact for all client queries and escalating any queries where necessary

• Attend client meetings and regularly report on the impact of the team’s work
• Chair client meetings and present work on behalf of the social team during these meetings
•   Manage expectations and feedback professionally, offering proactive solutions to clients to drive client satisfaction and retention
• Maintain a deep understanding of each client’s brand, tone and audience ensuring all social content is aligned with their goals and voice

Reporting

• Create and monitor dashboards for weekly reporting using our preferred social suite, Brandwatch.

Strategy:

• Develop and present tailored social media plans that align with each client’s goals, audience insights and industry trends with the support of the Organic Social Strategy Lead
• Devise and manage opportunities for content capture, both photography and video
• Proactively monitor trending topics and flag relevant opportunities for our clients on a daily basis
• Remain up to date with developments and trends across the wider social media industry
• Actively contribute to brainstorming sessions, bringing fresh, creative ideas to social campaigns to drive engagement

Social Channels:

• Diligently manage social channels for these clients across Facebook, Instagram, TikTok, X, Threads and more
• Brief and project manage the creation of social media assets
• Write innovative and effective social media copy in line with client brand guidelines
• Community Management, proactively monitoring and engaging with fan communities across all social platforms to encourage further interaction, community growth and the spread of word of mouth

Content Capture:

• Capture photo and video content on mobile and confidently direct cast members to ensure assets meet campaign objectives and platform requirements

Editing:

• Confident in light-touch photo editing, mobile first video editing and resizing content for various platforms, with a strong eye for transitions and capturing engaging, on-brand content

Your skills/qualifications:

• Demonstratable experience working in social media, ideally in theatre, performing arts of entertainment
• Experience of successfully managing client relationships
• Experience of capturing photography and video for social media use, whether on a mobile phone or using more specialist equipment
• Have a keen interest in, or willingness to learn about theatre and the wider entertainment industry – from new openings and industry news to trending conversation topics
• Have excellent communication skills, including copywriting, with a firm grasp of spelling and grammar
• Have a keen eye for detail, strong organisational skills and the ability to meet deadlines in a fast-paced environment
• Must be a user of a wide variety of social media platforms or a member of other online communities
• Have experience of working in an office environment, performing administrative tasks and using Microsoft Office platforms

You are also entitled to the following benefits:

• 25 days holiday rising to 30 days holiday

• Flexible / Hybrid working

• Company pension scheme

• Private health insurance after 3 years

• Medicash

• Cognitive Behavioural Therapy

• Ability to purchase additional annual leave

• Bonus scheme

• Enhanced Maternity and Paternity packages

• Life Assurance

• Season ticket Loan

• Cycle2Work Scheme

• Complimentary theatre/entertainment tickets