Survey Delivery & Innovation Associate (Bogota)

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for. 

These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

About the role 

As an Associate within the Survey Delivery & Innovation team, your role is to partner with our clients to understand their quantitative B2B insights needs and to translate their requirements into best-in-class surveys - advising them on asking the right questions; programming the survey from scratch, conducting quality control on survey responses, visualizing the outputs and providing key results takeaways.

We’re looking for passionate candidates who have a can-do attitude and eagerness to make our B2B Surveys product and team succeed. In the role you will be working on multiple client projects at once and will quickly develop core skills in terms of critical thinking, team work, time management & prioritization.

Key responsibilities will include:

• Partner with the Client Service Team account managers to help clients scope survey questions, advise on survey best practices and ensure the highest level of service is delivered end-to-end.
• Support the Client Service Team to ensure quality delivery in terms of survey programming and top of the line visualizations and dashboards.
• Actively work with the Product team and Quality Assurance squad on developing new automation processes and functionalities needed for survey respondent optimization and client analysis efficiencies. 

• 1-2 years of work experience. 
• Experience working with XML, Python or CSS coding.
• Experience in process improvement, quality assurance or related fields is a plus.
• Experience programming surveys from scratch within survey tools such as Forsta, Qualtrics, QuestionPro, etc. is a plus.
• Experience with data visualization tools such as Tableau, Power Bi or DisplayR is a plus.
• Academic achievement gained in any undergraduate field such as business, statistics, engineering preferred (Bachelor’s degree or higher).
• Professional working proficiency in English, both verbal and written.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive benefits package includes:

• Competitive compensation package
• Private medical & life insurance
• Learning and development opportunities
• Reward and recognition programs
• Company sponsored team-bonding events
• Weekly health and wellness activities (e.g. basketball, football, yoga, running)
• Free snacks and beverages
• Entrepreneurial culture and amazing coworkers!