Head Golf Professional - job 1 of 2

Property Description:

Wild Spring Dunes will be a public golf resort and refuge with world-class golf, accommodations, and homesites. Two courses are routed with plans established for a short course and practice center.

Set on over 2,400 sandy, secluded acres, here you will find dramatic elevation changes that highlight four distinct and diverse ecosystems: towering pines and hardwood forest, open, grassy meadows, rolling hills, and steep ravines carved by spring-fed creeks that crawl through the secluded site. Wild Spring Dunes is an escape, a destination, a place to come together in community – a home for golf and wilderness lovers alike.

Job Description:

The Head Golf Professional will play a key role in both retail and golf operations, focusing on inventory management, pace of play, staff scheduling and training, and tournament support. This hands-on position involves close collaboration with the General Manager, Golf Shop Manager, and Golf Operations team to ensure an exceptional guest experience. The Head Golf Professional will oversee daily golf shop operations, assist with tournament coordination, manage weather-related decisions, mentor interns, and contribute to overall golf operations, ensuring smooth and efficient service for both resort guests and members.

• Collaborate with the golf operations team to maintain seamless integration between retail, golf course, and guest services, maintaining high operational standards across all areas.
• Provide coaching, mentoring, and leadership in staff training to maintain a high level of performance and exceptional customer service.
• Work with the General Manager to make weather-related decisions, ensuring that operations are adjusted appropriately for safety and guest satisfaction.
• Support the Retail Manager in developing and implementing an effective retail strategy, ensuring the golf shop offers high-quality products that meet guest needs while maximizing sales opportunities.
• Oversee inventory management, ensuring accurate stock levels, timely replenishment of products, and maintain a well-organized, clean, and appealing golf shop with a diverse range of merchandise.
• Manage pace of play, monitoring speed of play during daily operations and tournaments, ensuring guests enjoy a smooth, timely, and enjoyable golf experience.
• Manage staff scheduling for all golf services, interns, merchandise inventory, and tournaments, ensuring adequate coverage for all areas.
• Support the development and mentorship of interns, offering guidance and training to help them succeed in the golf industry.
• Handle guest inquiries and requests professionally, offering personalized recommendations, resolving any issues, and ensuring a seamless experience during special events and group programming.
• Assist with special golf events, resort tournaments, and group programming to provide an exceptional experience for participants.
• Assist with outside services such as caddie coordination, shuttle services, and guest relations to ensure smooth operations and positive guest interactions.
• Assist in the planning, coordination, and execution of all tournaments and special events, working closely with the golf staff to ensure successful events and exceptional guest experiences.
• Stay current on the latest golf equipment, merchandise, and industry trends to improve guest satisfaction and increase sales opportunities.

• A college degree is preferred. Certified PGA Professional required.
• 5+ years of relevant experience in golf operations, preferably in a resort or hospitality setting, with at least 2-3 years in a leadership or supervisory role.
• Proven experience in golf operations, staff management, tournament coordination, and retail merchandising.
• Strong communication and interpersonal skills, with the ability to engage effectively with guests, staff, and external vendors.
• Ability to manage multiple tasks, make decisions under pressure, and adapt to changing priorities while maintaining a high level of service.
• Proficiency in Microsoft Office, POS systems, golf tee sheet management or related software.
• Positive attitude, professional demeanor, and appearance.
• Flexibility to work nights, weekends, and holidays as required.

• Read and write (English)
• Communicate verbally with staff members and or guests with or without using two-way radios.
• Give and or follow verbal and written instructions
• Operate transport vehicles
• Stand, sit, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time
• Lift up to 1000 lbs. occasionally, 50 lbs. frequently, and 10 lbs. constantly

In addition to a competitive salary, we offer a comprehensive benefits package which includes health insurance, retirement plan, and paid time off.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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