ACH Risk Management Specialist

👋  Hi, I’m Rachael - Director of Risk here at Dwolla and I’m looking for an experienced ACH Risk Management Specialist to join our fast-paced team.

Here is what you can expect to work on in this critical role on my team:

The primary responsibilities for this role focus on managing ACH-related risk. You can expect to spend about 65% of your time responding to Proof of Authorization (POA) requests and collaborating with clients to obtain Written Statement of Unauthorized Debit (WSUD) forms and Letters of Indemnity (LOIs) when necessary. You’ll also spend about 20% of your time monitoring and reporting and the remaining 15% of your time on risk mitigation and compliance activities and client support.

Ideally, our next team member will be a self-starter who thrives in a fast-paced environment. Our small-but-mighty team values honest opinions, self-sufficiency and understanding the “why” to challenge our assumptions.

Qualities of ACH Risk Management Specialists Who Thrive in This Role

🗣️  You have strong communication skills (interpersonal, written, verbal, facilitation and presentation… this role does it all!)

💪  You have STRONG organizational skills with an eye for detail (your friends might call you ‘Type A’)

🤝  You enjoy working with cross-functional teams in a collaborative and inclusive environment

• Key Responsibilities (65%)
• Authorization and Documentation Management
• Respond promptly and accurately to Proof of Authorization (POA) requests from RDFIs.
• Collaborate with Clients to obtain Written Statement of Unauthorized Debit (WSUD) forms and Letters of Indemnity (LOIs) when necessary.
• Maintain organized records of all documentation, ensuring compliance with regulatory and audit requirements.

• Monitoring and Reporting (20%)
• Monitor Client return rates on a monthly basis, identifying trends and potential risks.
• Develop and report remediation plans for Clients with high return rates to the ODFI (Originating Depository Financial Institution).
• Provide recommendations and actionable insights to mitigate potential ACH risks for both Clients and Dwolla’s ODFI.

• Risk Mitigation and Compliance (5%)
• Ensure compliance with NACHA operating rules, ODFI agreements, and applicable federal and state regulations.
• Work closely with internal teams, including compliance, operations, and Client support, to resolve ACH-related issues and minimize risks.
• Assist in implementing risk management policies and procedures, ensuring alignment with industry best practices.

• Client Support and Communication (10%)
• Act as a liaison between the ODFI, Clients, and RDFIs for ACH-related risk inquiries.
• Provide guidance and education to Clients regarding ACH compliance, risk management practices, and remediation plans

• REQUIRED: 3+ years of experience in ACH operations, risk management, or a related field
• Bachelor’s degree in finance, business administration, or a related field, or 4+ years of equivalent work experience preferred
• Accredited ACH Professional (AAP) certification preferred.
• Strong knowledge of NACHA operating rules and regulations preferred
• Exceptional analytical and problem-solving skills, with the ability to interpret ACH data and identify risk trends.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to Clients and stakeholders.
• Proficient in Google Suite (Sheets, Documents and Slides) and familiarity with ACH processing systems.
• Strong organizational skills and attention to detail. 
• Ability to manage multiple day-to-day tasks and respond to shifting priorities.
• Ability to work independently and as part of a team.  

When you join the Dwolla team, you get these great perks:

 ⭐ Unlimited Paid Time Off (with a mandatory PTO minimum of 5 days every 4 months 😎)

⭐ 12 weeks paid parental leave

⭐ Medical, dental and vision insurance (Health plan options include FSA & HSA options and more…)

⭐ Stock options

⭐ 401k (with 4% company match)

⭐ Long-term disability insurance

⭐ Life insurance

Our Remote-First Workspace

⭐  Our employees can work from anywhere in the US or from our Des Moines office.

⭐  You can move anywhere in the US and your compensation won’t change.

⭐ Combined with our unlimited PTO, you have the flexibility to enjoy the laptop lifestyle and balance work while traveling.

⭐  We actively support a healthy remote-first company culture by frequently providing both in-person and virtual opportunities for collaboration with co-workers.

⭐  We never miss a beat… by working both synchronously and asynchronously in our day-to-day interactions we’re able to stay full-steam ahead.

⭐ Remote-first home office stipend (and paid parking for our office-loving employees)

❗**Please note:  While we support a remote-first work environment, we are currently only able to offer employment to candidates who live in the United States

**Some Fine Print**

At Dwolla, we value diversity and hold the core belief that the best teams are built by the inclusion of diverse ideas, experiences, and people. If you require a reasonable accommodation or assistance for any part of the interview and employment process, please contact Katie Spellman (Talent Recruiter) at kspellman@dwolla.com  and let us know the nature of your request. If offered this position, you will be asked to complete an employment and credit verification authorization form (which allows us to run a background check) as part of our employment process. By submitting this application, you agree that Dwolla may share applicant information with a third party for communication services.