Women's Locker Room Coordinator

The Women’s Locker Room Coordinator is responsible for overseeing the day-to-day operations of the locker room, ensuring exceptional guest service standards and operational efficiency. This role provides direct support to the department Manager, assists with problem resolution, and helps uphold the highest level of professionalism and guest satisfaction. The Coordinator also fulfills all duties of the department’s Receptionist role.

Core Responsibilities:

• Greet, support, and assist members with inquiries, locker room amenities, and appointment bookings.
• Foster open, respectful communication with members, staff, and leadership, while enforcing departmental policies with professionalism and kindness.
• Assign and assist members with locker rentals, cancels, relocations, and locker room amenities. Provide strong management support of all locker needs to the WLR Manager.
• Serve as the first point of contact for guests, handling phone and in-person communication with professionalism.
• Coordinate administrative duties including schedule creation, communication updates, product ordering, and revenue reporting.
• Manage client billing, resolve discrepancies, and support product checkouts.
• Partner with the Spa to ensure timely resolution of member needs, as needed.
• Maintain a clean and organized workspace for all team members, including a supervisory oversight of the locker room wet and dry areas.
• Conduct daily walk-throughs to uphold department standards, on-hands support for the attendant team, and report maintenance needs.
• Assist in inventory restocking and monitor supply levels for stock needs.
• Support the WLR Manager with training for reception and attendant teams.
• Provide guidance to receptionists and attendants regarding dress code, procedures, and service standards.
• Remain knowledgeable of all services and industry trends, and contribute ideas for new offerings.
• Handle difficult situations calmly and professionally while maintaining excellent guest service.

·         Work with Executive Director and Executive Management to determine security initiatives and procedures including training, coaching, development and support.

• Perform other duties and projects assigned by the Manager or Senior Leadership.

• This description is not all-inclusive and may evolve with Club needs.

Rate of Pay: $20.00 per hour. This role is considered entry-level.

Full Time Schedule: Monday-Friday, 4:45am-1:15pm

Critical for Success:

• Enthusiastic and service-oriented with a genuine passion for the hospitality, wellness and beauty industry.
• Organized and detail-focused with strong time management.
• Team-oriented with the ability to lead by example and collaborate effectively.
• Strong communicator with the ability to handle challenging situations with professionalism.
• Flexible and available to work early mornings, evenings, weekends, and holidays.

Physical Requirements:

• Prolonged standing, sitting, smiling, and communicating.
• Lifting up to 25 pounds.
• Frequent reaching, handling, kneeling, and bending.

 Qualifications:

• Experience in front desk, guest service, spa/salon, hospitality, or administrative support roles preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong decision-making and multitasking abilities under pressure.

• Time Off

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Health & Wellness:
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Employee Perks:
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.