Senior Customer Payments Analyst

As a Senior Customer Payments Analyst at Ebury, you will be responsible for analyzing foreign exchange documents, classifying foreign exchange operations for regulatory compliance, and managing the formalization, registration, and settlement of these transactions. Additionally, you'll verify payment orders for international transactions and coordinate interbank operations, making critical contributions to our ambitious growth.

To qualify for the Senior Customer Payments Analyst role at Ebury, you should ideally have experience with Backoffice Foreign Exchange processes in financial institutions. An advanced level of English is required to effectively communicate and navigate our diverse international operations. A passion for innovation and the ability to work collaboratively in a fast-paced environment are also essential.

Ebury believes in nurturing talent and offers numerous opportunities for professional growth as a Senior Customer Payments Analyst. Through continuous training, access to cutting-edge technology, and exposure to a broad range of operations, you can enhance your skills. Moreover, the collaborative culture promotes the sharing of ideas, encouraging you to take initiatives that can impact our services and your career.

At Ebury, the work culture is dynamic and inclusive, emphasizing collaboration, innovation, and autonomy. As a Senior Customer Payments Analyst, you'll find yourself in an environment where your ideas are valued and teamwork is essential. We celebrate diversity, foster open communication, and encourage employees to bring their unique perspectives to the table.

Ebury is at the forefront of innovation in the financial sector, constantly exploring new technologies and methodologies to enhance our services. As a Senior Customer Payments Analyst, you'll be part of a team that prioritizes creative solutions, driving improvements in our payment systems and ensuring we stay ahead in the competitive FinTech landscape.

When responding to this question, highlight specific roles where you've managed foreign exchange processes. Discuss your familiarity with regulatory requirements, transaction settlement, and any tools or systems you've used to analyze FX operations.

In your answer, emphasize your attention to detail and steps you take to verify accuracy, such as cross-referencing documents, checking compliance with regulations, and using any tools that assist in the verification process.

Share an example that illustrates your ability to stay calm and focused under pressure. Focus on the steps you took to manage your time and communicate with your team to ensure successful outcomes.

Discuss your analytical approach, including any frameworks or methods you utilize to classify documents accurately. Mention your experience with regulatory standards and how you stay updated on changes in compliance.

Highlight the importance of collaboration in achieving team goals. Describe how you communicate with colleagues, share responsibilities, and support each other to maintain productivity even in a fast-paced setting.

Share your passion for fintech and innovation. Discuss the aspects of the industry that excite you, like developing new solutions, improving customer experiences, or the potential for continuous learning and professional growth.

Emphasize your proactive approach to staying informed, such as following relevant publications, attending webinars, and engaging with professional networks that focus on financial technology and payments.

Provide an example of a challenging project related to foreign exchange or payments, detailing the obstacles you faced, how you approached them, and the positive results achieved through your efforts.

Discuss the critical role that data analysis plays in optimizing payment processes, identifying trends, and making informed decisions. Highlight your experience with data analysis tools that support these functions.

Illustrate your understanding of the importance of compliance in financial operations. Discuss specific regulatory frameworks you’ve worked with, and the measures you implement to ensure adherence.