Amazon FBA Conversion Specialist & Account Manager

Position:

Amazon FBA Conversion Specialist & Account Manager

Dept:

Brand Management & Operations

Reporting to:

Operations Director

Type of Employment:

Full-time (40 hours/week), Remote Contractual

Do You Have What It Takes to Drive Results and Efficiency?

Are you self-motivated, analytical, and proactive about developing your skills? Do you thrive on autonomy, and are you ready to take ownership of Amazon FBA operations with minimal supervision? If you’re dedicated to delivering results, improving processes, and contributing to a growing business with a strong team culture, this role could be the perfect fit.

About Us

As the Conversion Specialist & Account Manager, you will oversee operations for the brand ZenART ensuring efficient workflows, optimized product listings, and seamless inventory management across both.

ZenART is a UK-based art supply brand co-founded by an artist and her husband, offering high-quality art products across North America and Europe. Our mission is to inspire people to grow both as artists and individuals while reshaping the creative industry.

We are rapidly growing and looking for talented, driven individuals to join our fully remote team. We value commitment, engagement, persistence, and personal growth. If these values resonate with you and you're looking for a role that rewards initiative, read on.

Why Us?

• Autonomy and Flexibility: Enjoy a fully remote role with no fixed hours. We trust our team to deliver results, focusing on performance rather than time-tracking.
• Meaningful Impact: Make a difference by helping us inspire people and reshape the creative industry. Your work will directly contribute to our mission and help our customers create beautiful, inspiring environments.
• Continuous Learning: Stay ahead with continuous learning opportunities, access to online training and industry workshops to enhance your skills and knowledge.
• Performance-Based Rewards: Begin with an initial fixed salary that will progressively increase over your three-month onboarding period, based on your dedication, performance, and results. This role offers meaningful opportunities for growth, with additional performance bonuses for those who consistently deliver and demonstrate their value.
• Company Stability: Join a stable company. We have been in business since 2016 and are expanding our young and small team and its reach across North America, Europe, and beyond.

Become part of a growing company where your contributions truly matter. This role offers meaningful opportunities for professional advancement, with performance bonuses and career growth tied directly to your results. As we expand, so will your potential to take on greater responsibilities and reap greater rewards.

ROLE

The Conversion Specialist & Account Manager optimizes products on the Amazon platform for increased sessions, conversions, revenue, and profit, and oversees the entire inventory management process to maintain optimal stock levels and prevent over-supply. The primary focus (70%) is on SKU performance, followed by inventory management (20%), and administrative tasks (10%) rounding out the role.

Responsibilities:

SKU Performance (70%):

• Set KPIs for traffic, sales, and profit per product.
• Create dashboards for team members to analyze product performance.
• Analyze tools and datasets (Daily Sales Tracker, GAP Analysis, Keyword Rank Tracker, Brand Analytics, etc.) to monitor product performance.
• Conduct Amazon-specific keyword research to improve product rankings and visibility. Regularly update keywords based on market trends and consumer behavior.
• Optimize Amazon product listings (titles, descriptions, bullet points, and images) across English-speaking and EU marketplaces (DE, FR, IT, ES), adapting content to local languages and buyer behavior to boost visibility and sales.
• Monitor and ensure product listings comply with Amazon’s standards and are optimized for search performance.
• Develop and implement action plans to increase revenue and profit per SKU.
• Monitor and optimize promotions, deals, and coupons on Amazon to drive sales and customer engagement.
• Maintain a dashboard/scorecard for all Amazon products, highlighting performance.
• Collaborate with the PPC Manager during product launches.
• Decide when to discontinue unprofitable products.
• Update products on Amazon to boost performance.
• Liaise with the Operations Director for action plans.
• Contribute to design briefs for listing copy and graphics based on product research.
• Maintain internal processes/SOPs/systems for scalability.

Inventory Management (20%):

• Monitor and update inventory levels and forecasts weekly.
• Use inventory software to track events (purchases, stock-outs, shipments, and transfers).
• Update the team on inventory status during weekly meetings.
• Create sales forecasts and estimate orders based on sales history and promotions.
• Create and manage Amazon FBA shipments.
• Maintain an IPI score above 700 on Amazon.
• Use and maintain an effective inventory management strategy and software.
• Communicate with the Operations Director to manage excess inventory and stock levels.
• Maintain inventory scorecards for executive leadership.

Administrative Responsibilities (10%):

• Create and maintain scorecards, KPIs, and dashboards for the leadership team.
• Manage the company calendar, including scheduling meetings, product launches, and other events.

RESULTS

SKU Performance:

• Achieve set targets for daily sessions, CVR, sales, revenue, ad spend, and profit per SKU.
• Implement systems to address downward trends in SKU performance.
• Maintain detailed dashboards with SKU metrics and notes.
• Ensure all products exceed minimum profitability standards.
• Continuously run split tests to boost revenue and profit.
• Provide timely data for product launches to the PPC Manager.
• Successfully execute promotions, deals, and coupons on Amazon to boost revenue, improve rankings, and maintain control over profit margins.

Inventory Management:

• Maintain IPI score above Amazon's minimum for no restrictions (currently 700).
• Balance inventory levels to avoid stock-outs and over-supply.
• Ensure inventory is accounted for during all stages (production, shipping, and storage).
• Provide up-to-date inventory metrics.
• Maintain clear inventory management software with cost and location transparency.
• Keep forecasts for future purchases updated weekly.
• Ensure 100% clarity on inventory whereabouts.
• Manage cases on Amazon Seller Central, including reimbursement claims and issue resolution.

Administrative Responsibilities:

• Create and maintain detailed scorecards, KPIs, and dashboards for leadership review.
• Schedule and manage company meetings, product launches, and key events using the company calendar.
• Ensure timely communication of important dates and milestones to relevant stakeholders.
• Monitor and update performance metrics to align with ongoing business goals.
• Develop systems to track and resolve seller support cases efficiently.

WHO WE’RE LOOKING FOR

• Self-Starter with Independence: You’re highly resourceful and thrive on taking ownership of tasks, needing minimal direction.
• Data-Driven and Detail-Oriented: Strong command of Excel and Google Sheets, with a passion for analyzing data and optimizing processes.
• Persistent and Reliable: Commitment to quality, accuracy, and completing work independently, embodying a “go-getter” attitude.
• Tech-Ready: Equipped with a reliable laptop, high-speed internet, and near-perfect electricity availability.

To demonstrate attention to detail, please include the word "attentive" in your application.

• Proven Amazon FBA Expertise (Minimum 3 Years):
  Demonstrated ability to manage and optimize an Amazon FBA catalog with quantifiable results, including increased CVR, sessions, revenue, and profit.
• Multilingual Marketplace Experience:
  Proven track record of managing and optimizing listings across multiple Amazon marketplaces beyond English-speaking regions—specifically Germany (DE), France (FR), Italy (IT), and Spain (ES). Ability to adapt product content, SEO strategy, and promotions to local language nuances and consumer behavior in each region. Experience collaborating with native translators or using AI-powered localization tools to ensure accuracy and resonance with target audiences.
• Data-Driven and Analytical Skills:
  Experience in performance marketing and Conversion Rate Optimization (CRO), with a high proficiency in data analysis and decision-making.
• Experience with split testing and Amazon A/B testing tools
• Tool Proficiency:
  Advanced skills in Excel, Google Sheets, and MS Office or Google Workspace. Familiarity with project management tools like ClickUp, Asana or Notion and video communication tools such as Loom.
• Experience with E-commerce and 3PL Inventory Management:
  Hands-on experience in managing e-commerce inventory, supply chains, and third-party logistics (3PL) for optimal stock control and fulfillment efficiency.
• Independent Strategic Planning and Execution:
  Ability to independently plan, execute, and optimize strategies for product listings, promotions, and other Amazon FBA operations.
• Excellent English Communication Skills:
  Strong written and spoken English for clear communication, reporting, and team collaboration.
• Proactive Communication Skills:
  Proven ability to communicate proactively and provide regular updates, ensuring transparency and alignment with team goals and projects.
• Problem-Solving and Initiative:
  Resourceful and proactive with strong problem-solving skills, capable of working autonomously and effectively within a team setting.
• Attention to Detail and Results-Oriented:
  Meticulous, detail-oriented, and focused on achieving measurable results and continuous improvement.
• High Personal Accountability:
  A track record of “owning” responsibilities fully, demonstrating commitment and accountability in all aspects of work.
• Reliable High-Speed Internet Connection:
  Candidates must have access to a stable, high-speed internet connection (minimum 10 Mbps) suitable for video calls, data uploads, and accessing online tools without interruptions.
• Suitable Remote Work Environment:
  A dedicated, quiet workspace free from interruptions to facilitate focused work and professional video calls.
• Owns an Updated and Reliable Computer:
  Must have a computer with updated software, capable of running multiple applications (such as Excel, Google Sheets, and video conferencing) simultaneously without lag.
• Time Management and Self-Discipline:
  Demonstrated ability to manage time effectively, meet deadlines, and remain self-motivated without direct supervision.
• Experience Working Across Different Time Zones:
  Flexibility to collaborate with global teams and, if required, adjust working hours to align partially with the company’s time zone.

Compensation:

We offer a results-driven compensation structure, starting with a fixed salary that increases incrementally during a three-month onboarding period. Additional performance-based bonuses are available for those who demonstrate consistent impact. This is a full-time, remote role where your growth is tied to the value you bring — we focus on outcomes, not hours.

Compensation will be discussed after the initial assessment stages, which include a Criteria cognitive aptitude test and a test project. These assessments are designed to take time, as they allow us to screen for candidates who are committed and possess the right skills and experience to excel in this role. Our goal is to offer compensation that aligns with demonstrated expertise and dedication.

Growth Opportunities:

As a Conversion Specialist & Account Manager, you will have the opportunity to grow within the company, taking on more responsibilities as new sales channels and platforms are adopted.

Application Instructions

If this sounds like you, please submit your application with “I’m a Rockstar Amazon FBA Conversion Specialist & Account Manager” in the subject line. Attach your resume, and include three brief success stories demonstrating your experience in managing Amazon operations effectively.

This job description is not all-inclusive, and certain activities, duties, or responsibilities may be required of the employee as needed. 

Join us and be part of our exciting journey. If you think you’re the right fit, we’d love to hear from you!

• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus