HVAC Technical Support

Bathica Corporation is a Master Distributor of HVAC solutions, specializing in Advanced technologies and energy-efficient ducted and non-ducted heat pump systems. Our value proposition is built on a unique combination of great products, competitive pricing, and incredible support. With a strong commitment to innovation and customer satisfaction, we deliver high-performance climate control solutions that set new industry standards.

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

The HVAC Technical Support Specialist at Bathica Corporation provides expert assistance to customers, technicians, and internal teams by troubleshooting HVAC (Ducted & Non-Ducted Heat Pump Systems), offering guidance on installation and maintenance, and ensuring customer satisfaction through effective problem-solving.

Key Responsibilities

Technical Assistance & Troubleshooting

• Provide remote support via phone, email, and chat to diagnose and resolve HVAC system issues.
• Guide customers and technicians through system troubleshooting, repairs, and maintenance.
• Assist with warranty claims, returns, and replacement parts identification.

Installation & Maintenance Support

• Offer guidance on HVAC system installation, configuration, and best practices.
• Provide recommendations for proper maintenance to ensure system efficiency and longevity.

Customer Support & Training

• Respond to customer inquiries professionally and promptly.
• Conduct training sessions or webinars for customers and technicians on system functionality and troubleshooting. (Some travel required)
• Maintain technical documentation, FAQs, and training materials.

Collaboration & Reporting

• Work closely with internal teams (engineering, sales, and customer service) to address product issues and improvements.
• Document common technical issues and resolutions to enhance support efficiency.
• Provide feedback to the product development team regarding recurring technical concerns.

Product Knowledge & Continuous Learning

• Stay updated on new HVAC technologies, product updates, and industry trends.
• Participate in training programs and factory visits to enhance technical expertise.

• Strong knowledge of HVAC systems, troubleshooting, and repair techniques.
• Excellent communication and problem-solving skills.
• Ability to interpret technical manuals, wiring diagrams, and schematics.
• Experience with CRM or ticketing systems for tracking customer interactions.
• Minimum 4 years of field experience.
• Certifications (e.g., EPA 608, NATE, Red Seal) are a plus.

Salary Range - $70,000 - $80,000 

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.