Assistant Director of Security

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory that was declared the #1 Attraction in the World – and the #1 Attraction in the U.S. for the third consecutive year – in Tripadvisor’s 2024 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is the recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2024, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 732 residential units.  More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Assistant Director of Security will support the Director of Security in all security operations in support of the company’s core business and ensure the safety of tenants, visitors, ESB Observatory guests, employees and properties. The Assistant Director of Security will develop, implement, and manage all safety & security strategies and other programs for the Empire State Building, Observatory, and additional properties. 

• In the absence of the Director of Security performs all daily duties of Security
• Make appropriate notifications to the Director of Security and senior property managers regarding any incidents or issues/emergencies relating to ESRT in a timely manner 
• Respond to all emergencies in relation to ESRT. (ex, active shooters, possible jumpers, etc.) 
• Oversee all theft related investigations, reviewing surveillance video if necessary
• Prepare all in-house investigative reports involving contractors as well as in-house personnel with a follow-up investigation to obtain all additional pertinent information if necessary
• Review daily all written reports submitted by Security Operations Command center personnel regarding any unusual incidents, accidents, and follow up on them in a timely fashion
• Review daily video feeds to ensure Security staff are performing their assigned duties
• Respond to all tenant complaints and determine the appropriate action needed to correct the condition/situation
• Review all daily logbook entries made by supervisors and watch officers
• Interface with any insurance investigators and attorneys regarding any investigations relating to ESRT, when necessary  
• Act as a liaison between ESRT and various city agency’s including the NYPD, NYFD, Secret Service, FBI, Mayor’s Office OEM, NY State Police, DEP, Dept. of Homeland Security, etc
• When necessary, assist the NYPD in the implementation of a lawful arrest in order to help maintain order and safety at ESRT 
• Escort selected dignitaries along with the Public Relations Dept. to the ESB 86th floor Observatory
• Manages and oversees all daily aspects in processing and distribution of Building ID cards for tenants and ESB employees at the Badging station 
• Assist the Director of Security in managing all the contracted security personnel supervisors (approximately 200 officers and supervisors)
• Annually review contracted security services agreement ensuring that they are in compliance with terms of agreement and that no modifications/revisions are needed
• Review all posts and protocols and recommend if any changes are needed to Director of Security
• Review and approve all invoices on a weekly basis
• Review all purchase orders and bills that require authorization
• Oversee maintenance of all fire safety director’s licenses, training and the operation of the “Fire Command Station” handled by contracted security company
• Oversee the supervision of the staff and maintenance of Security Operations Center and the electronic camera systems
• Attend meetings with company managers on updated duties and responsibilities 
• Daily training regarding the x-ray machines and magnetometers and functionality of equipment
• Ensure that all personnel are dressed in proper uniform and confirm to ESRT standards

• Success for an Assistant Director of Security at Empire State Realty Trust (ESRT) looks like a seamless integration of safety and security strategies that ensure the well-being of all tenants, visitors, and employees.
• It involves being able to operate in a 24 hour a day, 7 day a week environment.  
• The Assistant Director of Security should be prepared to step into the role of the Director of Security when needed, making timely notifications regarding incidents, and responding effectively to emergencies, including potential active shooter situations or other critical events.

• Ability to manage emergency action plans and oversight of crisis management team
• Ability to maintain professional relationships in the industry
• Proven experience in security management and/or law enforcement
• Experience with real-time intelligence, critical infrastructure protection, counterterrorism, and large-scale event planning/protection
• Demonstrated ability to manage and supervise security personnel and third-party service providers
• Proficient in implementing security-related procedures and plans for risk management and vulnerability mitigation
• Skilled in coordinating security activities, including perimeter hardening, access control, and emergency response procedures
• Capable of conducting thorough investigations and performing lawful private citizen arrests when necessary
• Excellent communication skills for effective collaboration with law enforcement, emergency management, fire safety, and other stakeholders
• Strong administrative skills, including the ability to maintain records and interface with senior management

• Associates degree, Bachelor's degree preferred
• 15+ years experience with major law enforcement, intelligence, public or private sector corporate security organizations
• 3+ years experience in large high-profile Class A office &/or mixed-use buildings or similar corporate environments
• New York City Police Academy Graduate or similar
• Training, courses, or certifications provided by U.S. Department of Justice, FBI Hazardous Device Course at the U.S. Army Ordnance Munitions & Electronics Maintenance School, N.J. Office of Homeland Security & Preparedness of the United States Attorney General’s office on Active Shooter, Terrorism, and Weapons of Mass Destruction preferred

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors:
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
• Positive – you possess a service-oriented attitude with excellent follow through 

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an affirmative action and equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Accommodations are available for applicants with disabilities