Lead Customer Service Representative - Animal Care of Greenville - NC

Ready to Lead the Pack? Join Animal Care of Greenville as our Lead Customer Service Representative!

Do you thrive in a fast-paced, people-first environment? Are you a natural leader with a knack for solving problems and keeping things running smoothly? Do you love animals of all shapes, sizes, and species? (Yes, even the slithery or scaly ones!) If you said yes, you might just be the person we’re looking for!

We’re on the hunt for a Lead Customer Service Representative to guide our incredible front desk team and ensure every client (human and animal) feels cared for and welcomed.

What You’ll Do:

Be the go-to for communicating with clients via phone, email, and text.

Provide expert answers about services, products, pricing, and scheduling.

Collaborate with our team to ensure client needs are met seamlessly.

Tackle data entry tasks like a pro and keep everything organized.

Handle payments and manage transactions with accuracy and care.

What We’re Looking For:

Experience in a leadership role within customer service—you’re a problem solver and motivator.

Excellent phone etiquette and top-notch verbal, written, and interpersonal communication skills.

An organizational wizard who can juggle tasks like a seasoned professional.

A team player who also knows how to shine independently when needed.

Bonus points if you can charm both our clients and their pets!

Why You’ll Love It Here:

At Animal Care of Greenville, we’re more than a hospital—we’re a family. From our clients to our patients to our team, we believe in creating a supportive, fun, and caring environment where everyone thrives. (Did we mention you’ll get to work alongside Franklin, our Chief Morale Officer and clinic ambassador?)

Ready to Join Us?

If you’re excited to lead a team, connect with clients, and make a difference in the lives of pets and their people, we’d love to hear from you! Apply today and take the first step toward an amazing new chapter with Animal Care of Greenville.