Customer Service Representative - German Speaker

Envision Employment Solutions is currently looking for Collections Process Representatives - German Speakers for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

Responsibilities:

• Monitoring accounts and contacting clients (outbound calls, e-mails) to ask about their overdue payments
• Investigating and resolving unapplied payments
• Initiating refunds for the overpayments
• Updating account status records and collection efforts
• Reporting on collections activity and accounts receivables status

• Bachelor's degree is mandatory.
• Languages: English and German (minimum level B2.)
• Minimum 6 years of experience.
• Customer service skills.
• Strong interpersonal and negotiation skills.
• Team player attitude.

• Competitive Salary based on experience
• Social and medical insurance
• Learning, development and career progression