Bilingual Manager, Commercial Servicing and Administration

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Manager, Commercial Servicing and Administration is responsible for managing and supervising the Commercial Servicing and Administration department to ensure that the team provides optimum service, works efficiently and effectively by adhering to established policies and procedures, meeting compliance and control requirements and achieving service goals. 

• Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, and Undertaking/Holdback releases, and PPSA renewals,
• Support the Senior Manager commercial Servicing with the  Investor Specialized Financing servicing transactions including monthly remittances
• Support the syndication team with partner remittances, partner inquiries and day to day loan servicing
• Ensure monthly follow-up by team members are being completed for Undertaking/Holdbacks (new and old)
• Prioritize and assign tasks to team members appropriately to ensure quality and timely completion of duties
• Maintain excellent customer service levels
• Prepare specific reports which will be relied upon by Senior Management
• Motivate and support the professional growth of the team, including training, creation of development plans, target setting, performance reviews, regular staff one-on-one meetings and team meetings
• Promote team engagement and the Bank’s Core Values
• Participate in management meetings, one-on-one meetings with Senior Management, department meetings, department events and special projects as assigned
• Assist with special projects and department initiatives, including but not limited to support senior management with implementing servicing builds and or new platforms
• Creating complicated excel based spreadsheets
• Reconciliation of accounts
• Communicate and co-operate with external parties (Clients, Lending Partners, Solicitors, Brokers etc.) and internal staff members across all departments to provide optimum service, maintain business relationships and ensure policies, processes and procedures are adhered to;
• Assist the Associate Director, Commercial Servicing from time to time with reporting and implementing procedures within the Credit & Risk Department, to comply with the Company’s lending and regulatory requirements (i.e. Basel II, ICOFR, OSFI, CCPM, User Guides etc.)

• The incumbent shall ensure that files are compliant prior to the signing of cheques and shall ensure that funds are disbursed accurately.

• The incumbent will support the Associate Director, Commercial Servicing and the Senior Manager Commercial Servicing  with projects and department initiatives, which includes but not limited to Implementation of servicing builds and or platforms while working with internal stakeholders.  

• Minimum of 5 years’ mortgage experience (preferably with management experience)
• Expert understanding of Commercial and specialized finance, servicing products
• Good understanding of commercial Real Estate, Corporate/Legal documentation (specifically, security documentation) and AML/ATF regulations
• Post-secondary education (diploma/degree) in accounting with good understanding of general ledgers and accounting principles
• Proficient knowledge of MS Office (more importantly, Excel), , Athena and PPLUS
• Ability to build complex excel models
• Leadership skills with the ability to set strong examples for subordinates and the ability to manage and motivate team members
• Expert level analytical and program solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Excellent verbal and written communication skills with the ability to respond in a clear, concise and professional manner
• Understanding of the importance of quality and timely customer service to external clients, solicitors, business partners, and management and staff across the Bank’s departments
• French bilingual (preferably)

• The incumbent shall possess strong cognitive skills and professional judgement and should be prepared to manage files of greater complexity at times with the ability to prioritize workflow and allocate resources effectively in a high volume environment with short timelines. Also, the incumbent will need to exercise professional judgement and strong problem solving skills, while following corporate policies and procedures and be able to draw on both real estate knowledge and underwriting principles to mitigate risk.

• The incumbent will also experience the common day-to-day challenges that come with leading and supervising people and have the ability to coach/motivate employees to develop and achieve strategic departmental targets consistently.   

#LI-Hybrid

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!