Talent Management Lead

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

The Performance & Talent Management Specialist Lead executes performance management programs, driving career framework implementation, managing communication and facilitation efforts, and ensuring budget and contract oversight. You will align performance management processes with talent review and career development strategies, reporting to one of our Talent Management Directors and working with the rest of Talent Management members, HRBPs, managers, and important partners to enhance employee engagement and organizational effectiveness.

Main Responsibilities:

Performance Management Execution

• Modernization Efforts: Collaborate on adopting a new rating system, enhancing systems, and conducting training for managers and employees.
• Performance Data Tracking: Monitor and enforce accurate documentation of employee goals, ensuring understanding of established processes (e.g., goal system adoption, validation of goal quality).
• Communication and Training: Develop and implement materials for HRBPs and managers to implement performance management, focusing on communication and training.
• Performance Tools Integration: Guide the rollout and use of performance tools (e.g., calibration tools, Better Conversations) to integrate them into manager and employee performance practices.

Communication & Facilitation

• Communication Strategies: Design and implement communication plans for all phases of the Performance Management cycle (goal setting, feedback, and year-end reviews).
• Talent Review & Succession Planning: Manage communications to ensure accurate updates on succession planning actions, and talent ratings.
• Training & Webinars: Facilitate sessions for managers and employees on goal setting, feedback, and performance discussions.
• New Employee Onboarding: Conduct quarterly webinars to help new hires understand career growth, networking, and mentoring opportunities.

Career Framework Implementation & Execution

• Job Family Rollouts: Lead the implementation of Product Development and Product Management job families, ensuring HRBPs and managers participate.
• Employee Mapping Consistency: Enforce agreement across NA and global frameworks, identifying discrepancies.
• Career Framework Communications: Ensure HRBPs and employees understand and use career progression tools.
• Career Resource: Oversee accessibility use of career guidance materials.

Budget & Contract Management

• You own PR/PO management, ensuring purchase requests (PRs) and purchase orders (POs) are created and aligned with budget allocations.
• Analyze monthly spend against budget, identifying anomalies and addressing discrepancies.
• Oversee vendor and contract management, ensuring contract renewals are tracked, invoices are processed and financial discrepancies are resolved.

Talent Review & Succession Planning Execution

• You will oversee the tracking and reporting of Top Talent, ensuring all succession planning documentation and Elevate Talent system updates are current.
• Strengthen the Talent Rating Validation Process, ensuring agreement between talent ratings and performance data across departments.
• Perform quarterly talent actions, maintaining consistency across departments and ensuring leaders take appropriate follow-up actions.

• 5+ Years of experience working in Talent Management, Human Resources and related areas.
• Project Management & Execution experience
• Experience developing and delivering training materials, facilitate webinars, and create compelling messages for multiple audiences.
• Partner Engagement & Collaboration – Ability to work with HRBPs, business leaders, and employees to improve performance and talent programs.
• Data Analytics – Experience tracking and analyzing performance data, talent ratings, and career progression metrics to inform decision-making.
• Budget & Contract Management – Understanding of financial processes, including PR/PO management, vendor contracts, and budget tracking.
• Technology & System Proficiency – Familiarity with performance management tools (e.g., calibration tools, talent review systems) and HR technology platforms.

This is a permanent hybrid role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.