Billing Coordinator

Shop Fix Academy a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the Owner, Change the Shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

We are looking for an experienced Billing Coordinator that tiptoes along the lines of bookkeeping to join our team! Shop Fix Academy has several sub-entities, allowing you the opportunity to grow your skills and knowledge in various areas. For the right person, this opportunity will be a once in a lifetime career change! We've got it all - positive and outgoing work culture, opportunities for personal and professional development, ability to take control of your work and career, competitive pay and benefits, and more!

• Serve as the main point of contact for members, addressing their inquiries and resolving any issues or concerns.
• Communicate with members via email and phone regarding billing questions, payment updates, account changes, subscription updates and status, etc.
• Process credit card chargebacks applicable to the clients’ membership.
• Communicate via email with vendors in regard to conference sponsorships.
• Contact members regarding past due payments.
• Updating accounts receivables (sponsorships and subscriptions)
• Streamline communications between Controller and Shop Fix Leadership.
• Ability to take on additional responsibility.
• Assist the Controller when necessary.
• Collaborate with departments to gather necessary documentation.
• Have an "All Hand On Deck" mindset! We work together as a team and don't hesitate to help in other areas.

• 5 or more years of experience in a related role
• Proven experience working with and building professional relationships with members
• Keen attention to detail and accuracy is a must
• Ability to work independently and prioritize tasks effectively
• Capable of managing a large workload in a fast paced environment
• Excellent phone etiquette and strong communication skills
• Ability to analyze data and identify trends, patterns, and / or discrepancies
• Proficient with Excel and other Microsoft Office applications
• Experience with is QuickBooks is highly preferred
• Experience with Stripe, ChargeOver, WordPress, Authorize.Net, and Basecamp preferred

• Highly organized. This role will require you to juggle the needs and deadlines for more than one entity. You must be able to pick up where you left off should you get pulled to a different task. Someone else should be able to look at your work and know where to pick up if you were to be out of the office.
• Integrity. The work we do requires the highest levels of ethics and integrity. The right candidate is doing the right thing even when no one's looking.
• Go the extra mile. We are a "do whatever it takes company". We don't do the bare minimum. Whether it is in your own work or helping others, always go above and beyond for yourself and your team.
• Do it right the first time. Because who has time to back and fix it?

• Have Fun. Yes, we like to enjoy ourselves! We have a good time while getting the job done. The right person for this position will be able to "click" with our culture.
• An eye for detail. The ideal candidate takes the details seriously and doesn’t take shortcuts. Completing your work in a quick manner doesn't always indicate accuracy or efficiency. You will be reviewing financial statements and reports, therefore having an eye for detail will only ensure yours and the company's success.
• A great communicator. Great communication is key for a team to work as a well oiled machine.
• Must be a team player. Works well with others. Plays well with others. Silliness may sporadically occur. Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.
• Coachable. listens to and implements advice. We’re in the business of making people better. That includes our employees.

• Health Insurance (50% of premiums are employer-paid)
• Dental Insurance (50% of premiums are employer-paid)
• Vision Insurance
• 401(k) Retirement Plan with company match
• Competitive Paid Time Off Package
• Christmas Savings Program
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical Illness and Accident coverage
• Professional development opportunities
• Employee Assistance Program
• Growth within the company
• Great work environment with a culture that wants to see you thrive
• And more!

We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.