Customer Service Coordinator

Are you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures? If so, we believe you may be a great fit for this role!

Who we are:

We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman/woman they were always meant to be. Our motto is “Change the owner, change the shop,” and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

This person will be working directly with our additional training programs, Sales Fix and Tech Fix. Sales Fix is a training program designed for Service Advisors within the automotive industry. Tech Fix is a training program for Automotive Technicians.

• Onboard new clients for both Sales Fix and Tech Fix, including walking new clients through our websites and showing how to best utilize our services
• Offboard clients, which includes communicating with the team when a client is wanting to term, and setting up a "call back" schedule to try to regain those clients after a period of time has passes
• Contact "at risk" managers and students that are disengaged to offer guidance and support. Proceed with putting these clients in attrition programs in effort to retain them
• Responsible for running the vendor booth during local conferences. This includes representing the companies and educating potential clients on the services we have to offer
• Assist the team with light administrative work, such as data entry, during peak times
• Responsible for monitoring overall customer satisfaction and user engagement while adjusting operations accordingly based on the program's current needs
• Monitor the user platform, ensuring the site is operational and up to date in terms of content, layout, scheduled events, and/or classes and courses
• Report any platform errors, concerns, or mishaps and report promptly to the proper channels

• 2+ years of experience in a similar position.
• Experience with Google Suite is preferred
• Experience with various social media platforms (Facebook, Instagram, and others)
• Must be a team player. Works well with others. Plays well with others. Silliness may sporadically occur.
• Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Ain’t nobody got time for that.
• Strong organization and time management skills- someone who tip toes along the line of detail oriented and goes with the flow.
• Coachable- listens to and implements advice. We’re in the business of making people better. That includes our employees.
• Listen patiently and empathetically, but let gossip fall on deaf ears. Don’t let it leave your lips either.
• Ability to go with the flow as things change fast and often. Just stay cool.
• Someone with a “go getter” attitude that allows actions to speak louder than words.

• A lively work environment, with live events, and a dynamic client base.
• Opportunities for growth and advancement – we love seeing our team members succeed!
• Health, dental, and vision insurance
• Retirement with company match
• Christmas club program with company match
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.