Hospitality Center Support - Ferrari-Carano (PT)

Established by Bill Foley in 1996, Foley Family Wines & Spirits (FFWS) is a portfolio of highly acclaimed wines and spirits from some of the world’s greatest estates. The company owns more than 25 wineries and distilleries, each with its distinct style, legacy, and approach to hospitality.

FFWS has expanded its portfolio significantly since its founding, now including such storied brands as Chalk Hill Estate Winery, Sebastiani, Roth, Banshee, Ferrari-Carano, Chateau St. Jean, and Lancaster in Sonoma County; Merus, Silverado, and Foley Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Chalone Vineyard in Monterey County; Four Graces and Acrobat in Oregon; and Three Rivers in Washington. Foley Family Wine & Spirits import wines include Lucien Albrecht in France, Nieto Senetiner in Argentina, and 14 wine brands spanning three of New Zealand’s most acclaimed winegrowing regions: Marlborough, Central Otago, and Martinborough. The growing global spirits portfolio includes Minden Mill Distilling, Charles Goodnight Texas Straight Bourbon Whiskey, New Zealand’s Lighthouse Gin, El Mexicano Tequila, The Loch Lomond Group in Scotland, Two Stacks Irish Whisky and Killowen.

We are searching for an energetic and enthusiastic person to join our team in a Hospitality Center Support role. This position is a key member of the hospitality team and will regularly engage with guests visiting the winery. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that goes above and beyond expectations. We are seeking a person who has the right skill set and attitude to support the tasting room staff to further enhance the tasting experience for guests. This position offers a great opportunity into the wine industry.

**The schedule for this position is Friday - Sunday**

• Greet and seat guests, ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Deliver small bites to guests’ tables.
• Remove glassware and dishes when guests are finished.
• Maintains service stations in a clean and orderly fashion.
• Wash dishes, glassware and flatware and polish glassware throughout shift
• Keep floors free and clear of broken glass, water, and other debris during service.
• Receive and store supplies.
• Assist in routine cleaning of the bar/patio area based on scheduled service and ensure bar/patio areas are presentable for guests.
• Assists with hospitality special events as needed.
• Acquires and maintains thorough knowledge of winery and its wines.
• Book guest and member experiences via phone, TOCK or email for all tasting room experiences, gathering necessary billing and contact information.
• Assists with receiving and restocking of wine and/or merchandise as needed.

• Excellent organizational & interpersonal skills with attention to detail
• Demonstrated ability to multi-task, follow-up and work in a fast-paced environment under pressure.
• Must have or ability to obtain a Food Handlers card.
• Ability to lift and carry 45 lbs.

• High School Diploma or Equivalent
• Must have flexible schedule to work weekend/special events.
• Customer service and/or retail experience is preferred.
• Must be at least 18 years of age.

• Teamwork – Be a Spirited Partner
• Commitment – Crush Every Day
• Quality – Good vs. Grape: It’s All in The Details
• Integrity – It Takes a Community
• Safety – Tend the Vines
• Entrepreneurship – Love the Wine You’re With
• Fun! - Smile! You Have Purple Teeth!

Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.