Order Fulfillment Analyst

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

The Order Fulfillment Analyst is responsible for managing the day-to-day operations of domestic accounts from receipt of order to shipment.  This position interfaces with various internal business partners to ensure orders meet each customer’s fill rate and on-time requirements.  The person in this role communicates with external and internal customers and is responsible for managing orders by acting as a liaison in problem solving, research and disputes/resolutions. 

RESPONSIBLIITIES:

What you will be doing

• Administer the order fulfillment process from receipt to shipment; includes monitoring production schedules, reviewing on-hand inventory levels/incoming inventory, partnering with manufacturing teams and shipping departments while implementing best practices
• Ensure orders that need intervention are managed timely and accurately to release to the warehouse(s) to meet customer delivery dates
• Identify and recommend process improvements to streamline and standardize company’s order administration processes
• Troubleshoot order fulfillment issues (allocation, stock outs, EDI bomb-outs, workflow issues)
• Resolve shipment discrepancies and prevent re-occurrences
• Process orders within Commerce Hub for select accounts
• Partner with various internal departments to effectively communicate changes and updates as necessary
• Maintain department working documents for assigned accounts

BASIC QUALIFICATIONS:

• Minimum three years’ experience working in a fast-paced supply chain, logistics, or manufacturing environment
• Must be able multi-task, problem solve, and develop long term solutions
• Strong organizational, administrative, communication, prioritization/time management skills
• Ability to make independent, sound decisions and judgment calls under pressure

PREFERRED QUALIFICATIONS:

• 3 to 5 years of experience in Oracle EBS applications
• 1 to 3 years of experience with EDI order processing
• 1 to 2 years of experience with Oracle Service Cloud
• 1 to 2 years of experience with customer portals (CHUB, SPS Commerce Hub)
• Advanced knowledge of Excel

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.