Patient Care Coordinator - Part Time

Are you ready to make a meaningful impact on your patients’ lives while growing your career in a supportive, team-oriented environment? Center for Physical Therapy and Exercise (CPTE), a proud member of Fusion Physical Therapy Partners, is seeking a highly motivated and detail-oriented individual to join our Manchester, NH clinic as a Patient Care Coordinator! This is a part time position with benefits - pay rate of $17/hr. *Hours needed: Monday/Wednesday 12pm-7pm, Tuesday/Thursday 12pm-530pm, Friday 12pm-5pm*

About Us

At CPTE, we do more than just care for our patients—we care for our team. As a PT-owned practice, we’ve spent 35 years building a reputation for exceptional patient outcomes and fostering a culture where employees thrive. We promise to:

• Prioritize Work-Life Balance: Enjoy 3 weeks of accumulated paid time off in your first year, 6 paid holidays, and a culture of wellness and well-being.
• Promote Teamwork: Be part of a supportive environment where your voice matters, and your contributions are celebrated.
• Reward Your Hard Work: 401(k), medical, dental, and vision insurance, plus short- and long-term disability coverage.

Your Role

As a Patient Care Coordinator at CPTE, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience. 

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.